CHRISTINE CLAIRE G. ODIZA
Blk 8 Lot 24 Mandarin Homes, G.M.A, Cavite
Contact no-
E-mail:-
WORK EXPERIENCE:
Customer Service Supervisor - Zuellig Pharma Singapore
Metrodrug Inc
Sta. Maria Industrial Estate, Mañalac Ave.
Taguig, Metro Manila
February 2015 – January 2017
Job Description:
Overall in charge of the following:
Selection and interview of applicants
Provides on-job training to new hires
Oversee day to day operations making sure that the team meets KPI’s
Conduct briefings to update the team on necessary operational changes
Call monitoring and coaching
Answer and resolve escalations from the team
Supervise and monitor agent attendance, performance and productivity
Review agent’s performance for appraisal
Customer Service Representative - Resolution Expert (Subject Matter Expert)
Expert Global Solutions (formerly APAC)
Plaza C Northgate Cyberzone
Filinvest Corporate City
Alabang, Muntinlupa City
June 2009 – April 19, 2014
Job Description:
Assist agents with SOP’s and work instructions
Assist with calls monitoring for new hires
Assist with resolving /handling escalated calls
Customer Service Representative
Infonxx – Sta. Rosa (KGB)
BTS Facility SRE-2A Commercial
Sta. Rosa Tagaytay National Road,
Brgy. Don Jose, Sta. Rosa, Laguna
July 2, 2007 – May 14, 2008
Pre – Gate/ Data Checker
Amkor Tech. Philippines P2
Sucat, Parañaque
December 2005 – March 2006
Sales Crew
Dickies Jeans USA
Festival Mall, Alabang
March 2003 – October 2003
SKILLS:
Proficient in MS Office – Word, Excel, PowerPoint, Outlook
Proficient in using Internet explorer and search engines such as Google etc
Background in SAP
Basic knowledge in Healthcare Insurance
Educational Background:
- St. Jonah Grace School
- Our Lady of Grace Academy
- University of Perpetual Help-Rizal
BS Hotel and Restaurant Management
Personal Data:
Birthday:April 4, 1983
Birth Place:Makati City
Age:34 yrs. Old
Civil Status:Married
Nationality:Filipino
Religion:Apostolic
Weight:155 lbs
Height:5’4”
Character Reference:
Belinda Ponce de LeonManager
RKP Trading Corp.
Contact number:-
Leenah Andrea MampolinoAsst Manager (IT Dept)
PS Bank
Contact Number:-
Edgardo Ong Supervisor
Metrodrug Inc
