Christine Capito

 Christine B. Capito Executive Assistant-• - https://www.linkedin.com/in/christine-capito-7b23b6223/ • Dubai, UAE Results-oriented and personable assistant with expertise in project management, customer service, and executive communication. Demonstrated ability to create training collateral and optimize core processes. Excel in building consensus on key initiatives. Strong skills in relationship building and performance management. Over ten years of progressive experience in executive assistant and roles. Areas of Expertise Office Management Calendar Management Email Management Customer Service Supplier Negotiation Travel Coordinator Documentation & Reporting Coaching & Mentoring Process Improvement Professional Experience Air Products Middle East FZE, Dubai, UAE Executive Assistant, June 2018 - Present   Air Products develops, engineers, builds, owns, and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels, and chemicals. Achievements: Created online training modules on office protocol and culture that were implemented across all Middle East operations. Organized the first-ever diversity & inclusion program in UAE company history, which increased employee wellness, happiness, and sense of belonging to the organization. Reduced the cost of office supplies by 50% by eliminating redundancy and obsolete inventory. Role: Oversee the organization’s administrative activities and office management to facilitate the smooth running and function of the Office. Provide wide-ranging support to the general manager with ownership of interdepartmental communication, emails, and scheduling for a multinational enterprise. Train and onboard new employees to ensure adherence to culture and values. Manage relationships with third-party entities including clients and stakeholders. Organize major conferences, seminars, and workshops. Define and track key performance indicators (KPIs) to assess project progress. Create an effective expense reporting process for employees with company credit cards and petty cash. Handled travel arrangements including ticketing, accommodation, and transport. Implemented strict cost control on office supplies and equipment International Medical Company, Doha, Qatar Executive Assistant, August 2016 - May 2018   Delivered high-level administrative support to the Marketing & Sales Directors to ensure they could focus on strategic decision-making. Managed communication with internal leads and key clients. Unified all office-admin functions by training administrative staff and providing administrative direction for the team of assistants. Maintained complete confidentiality for a sensitive, legally privileged company. Executed all travel arrangements as the primary point of contact for all business travel. Achievements: Trained and led the administrative team across the business unit on excellent customer service to build brand reputation and drive client retention. Promoted within the probationary period due to exceptional performance. Role: Maintain high-quality communication from and within the Vice President’s office. Managed VP’s appointment calendar as well as all his professional communication and public relations needs. Assist in organizing corporate events and facilitating effective strategies for ascertaining and gaining publicity for all noteworthy events. Coordinated personnel needs regarding attendance and reporting, annual reports, annual budget preparation reports, and other school reports as needed. – Provide high-quality reception and hospitality for VP’s visitors and act as the gatekeeper to those seeking to communicate with the Higher Management. Ensures that the company policies, procedures, and codes of conduct are followed at all times. Works above and beyond the typical work day, where the tasks require additional commitment. International Medical Company, Doha, Qatar Executive Assistant / HR Administrator, May 2016 – August 2016   Developed and implemented processes to enhance the management of HR functions. Collected and analyzed data for detailed reports. Created KPIs to enable performance management. Resolved employee disputes and facilitated meetings across departments. Ensured compliance with all audit requirements and regulations. Planned and executed cost-effective employee engagement and wellness activities. Achievements: Rolled out onboarding process for new employees. Increased employee wellness and happiness through mediation between management and employees. Created performance review procedure in collaboration with managers and employees - increased attendance 100% and boosted sales by 80%. St. John the Baptist High School, Mindanao, Philippines Executive Assistant, August 2009 - April 2016   Managed office operations and provided direct support to the academic director and principal. Prepared documents and led communication with parents. Scheduled conferences and training events for teachers. Achievements: Implemented a new filing system that increased accuracy and efficiency. Engaged large audiences as the master of ceremonies for graduation for three consecutive years. Enabled successful audit through the careful preparation of all relevant documentation. Role: Performs executive secretarial functions for school Principal; Prepare reports using spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments; Maintains calendar of appointments for the Principal, ensuring the Principal is apprised of all appointments and changes as well as matters requiring immediate attention; Takes notes of minutes of meetings or hearings and prepares them to be in final document format; Answers telephone and responds to requested information and/or refers inquiries to the appropriate party; Arranges appointments and meetings and prepares materials for them; Compiles a variety of data to be used as a basis for reports and prepares reports or statements; Maintains files for the Principal, ensuring that material is properly marked and accessible for immediate use by the Principal; Performs responsible general clerical work in the maintenance of complex and confidential records and files Education Master of Education, International Education, November 2021 Dundee University, UK   Bachelor of Science in Biology, April 2008 Central Mindanao University, Philippines