Christine C. Calapine

I am a detail-oriented professional with 17+ years of experience and proven knowledge of conflict

resolution, customer satisfaction and relationship management.

As a CSR, I have taken part of several projects such as systems testing, IVR message transcribing and CSAT Analysis. I have been a consistent top agent and out Team's Deputy when I was still a Customer Service Representative which helped me get to the current position I am in.

I am currently a Team Leader and I am also part of our Recruitment Team for Customer Care and facilitates assessment as well as conducts final interviews to the applicants. I am currently working on several projects within the customer care team while completing my other main tasks as well.

I am good at time management and would make sure to complete my work before the deadline. I can also handle stress and would require minimal supervision. I am confident that I will be a valuable asset to your team with the combination of the skills and experiences I have.