Christine Brigette Egos

VIRTUAL ASSISTANT CHRISTINE BRIGETTE EGOS- +(63) 976 - 018 - 9117 Guadalupe, Cebu City SUMMARY SKILLS TECHNICAL & DIGITAL SKILLS • AI & Automation Tools: ChatGPT, Claude, Gemini, Copy.ai, Deepseek, Microsoft Copilot, Zapier, Canva Magic Design • Cloud-Based Tools: Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft 365 (Word, Excel, Outlook, Teams), Dropbox, Notion • CRM Software: Zendesk, Zoho, Salesforce (basic), HubSpot (basic) • Social Media Management: Content creation and scheduling via Canva, CapCut • Graphic Design: Canva, Adobe Express, Adobe Firefly • Cybersecurity Awareness: Basic understanding of data privacy, secure file sharing, and compliance ADMINISTRATIVE & BUSINESS SUPPORT • Email and Calendar Management (Google Workspace, Outlook) • Executive Assistance: Task tracking, appointment setting, correspondence handling • Project Management Tools: Trello, Asana, Monday.com • Customer Support: Live chat and email ticketing via Zendesk • E-Commerce Admin: Shopify product listings, feed maintenance, backend optimization MARKETING & CONTENT SKILLS Experienced Virtual Assistant with over 5 years of providing high-level administrative, e-commerce, and customer support to entrepreneurs and companies across various industries. Skilled in executive assistance, email/calendar management, SEO content optimization, and recruitment. Techsavvy and proficient in AI platforms such as ChatGPT, Claude, Copy.ai, Gemini, Deepseek, and Microsoft Copilot to enhance productivity and automate workflows. Adept with Google Workspace, Microsoft 365, Shopify, and Zendesk. Reliable, detail-oriented, and known for a proactive approach to problem-solving and service delivery. WORK EXPERIENCE E-Commerce Product Specialist - Shopify (Remote) JW Ecomm · Full-Time Cebu City, Philippines October 2024 - Present • • • • • • E-Commerce Product Researcher - Shopify (Remote) JW Ecomm · Full-Time Cebu City, Philippines April 2024 - Present • • SEO Basics: Keyword research, metadata writing, competitor analysis • Content Writing: Blog posts, product descriptions, branded copy • Video Editing: CapCut for short-form content and promotional videos • • FINANCIAL & DATA SKILLS • Data Entry & Reporting: Google Sheets, Excel (formulas, Pivot Tables, VLOOKUP) • Invoicing & Expense Tracking: PayPal, Stripe, Deel Lead product listing operations for 8+ Shopify stores, ensuring accuracy and brand consistency. Implement SEO strategies including keyword research and metadata enhancement to boost visibility. Perform ongoing Google Merchant Center (GMC) maintenance across all Shopify stores to ensure product feed accuracy and compliance. Developed SOPs adopted by team members for streamlined product listing. Perform rigorous quality control for content, images, and data accuracy. Utilize Shopify Admin, Google Sheets, Zoom, Slack, and Excel. • • • Conduct extensive market and product research using tools such as Google Trends, iSearch From, and the Google Ads Transparency Center to identify untapped and trending product opportunities. Utilize Google Keyword Planner and competitor tools to perform in-depth keyword analysis, targeting high-volume search terms for organic growth and SEO optimization. Continuously monitor market demand shifts, seasonal trends, and industry news to proactively recommend new product ideas aligned with current buying behaviors. Collaborate with the design and listing teams to ensure that researched products are positioned effectively with strong value propositions and optimized pricing. Directly contributed to the successful launch of multiple best-selling products that significantly improved sales across multiple Shopify stores. Perform competitive benchmarking to analyze pricing models, customer reviews, and marketing angles, allowing for informed decisions on positioning and profitability. VIRTUAL ASSISTANT CHRISTINE BRIGETTE EGOS- +(63) 976 - 018 - 9117 Guadalupe, Cebu City WORK EXPERIENCE SKILLS SOFT SKILLS & PERSONAL BRANDING • Communication: Professional tone, culturally sensitive, effective in client correspondence Executive Assistant (Hybrid) Cebu L8 Realty & Brokerage · Full-Time Mandaue City, Philippines April 2023 - October 2024 • • Time Management: Skilled at prioritization, deadline management • • Problem-Solving: Critical thinker, proactive in resolving client and operational issues • • Personal Branding: LinkedIn optimization, Canva portfolio design • • • NICHE SPECIALIZATIONS • Executive Virtual Assistant: Inbox and calendar management, CEO support, internal coordination • Real Estate VA: CRM updates, property listings, recruitment, marketing • Medical VA: HIPAA compliance, transcription, case support for insurance and healthcare platforms EDUCATION • • Universal Support Specialist (On-Site) SOPHI Outsourcing Inc · Full-Time Cebu City, Philippines November 2021 - January 2023 • POST-GRADUATE : Cebu Technological University – Main Campus • Enrolled from APRIL 2024 to PRESENT Degree: Master of Arts in Education Major in Administration and Supervision • COLLEGE : Cebu Normal University – Main Campus Enrolled from JUNE 2015 to MAY 2019 Degree: Bachelor of Elementary Education Major in General Education CHARACTER REFERENCES Jayvee Vergara Admin Officer CEBU L8 Realty & Brokerage (- Karl Dominic Ramas Operational Trainer Optum Global Solutions (- Managed the CEO’s complex calendar, coordinated appointments, meetings, and internal priorities to ensure optimal time use. Drafted, reviewed, and organized email correspondence, internal memos, and reports, facilitating seamless executive communication. Recruited, screened, and onboarded applicants; implemented recruitment marketing strategies to attract qualified candidates. Designed compelling social media graphics and campaign content via Canva, boosting social media engagement. Provided operational support in payroll processing, document tracking, and internal workflow optimization. Coordinated and managed internal events, stakeholder meetings, and cross-functional team projects. Acted as liaison between the CEO and department heads, ensuring alignment on key business initiatives and timelines. Maintained confidentiality and handled sensitive data and communications with high discretion. • • • Delivered comprehensive customer service across multiple accounts by leveraging Zendesk to handle live chat and email ticketing with exceptional professionalism and efficiency. Demonstrated the ability to manage diverse client needs across various industries, adapting communication styles and solutions to fit each unique business model. Earned recognition for consistent top-tier performance, including a perfect attendance record and high client satisfaction scores. Took the initiative to revamp internal support documentation, improving training and onboarding for new hires. Played a key role in enhancing data reporting processes and back-office accuracy, ensuring smooth cross-department collaboration. Provided tailored support to clients such as IntelyCare and Flavourful, elevating customer experience by addressing high-volume, sensitive, and time-critical concerns. VIRTUAL ASSISTANT CHRISTINE BRIGETTE EGOS- WORK EXPERIENCE +(63) 976 - 018 - 9117 Guadalupe, Cebu City SUMMARY Patient Care Coordinator (Remote) Optum Global Solutions · Full-Time Cebu City, Philippines November 2020 - August 2021 • • • • • Served as a cross-trained Patient Care Coordinator capable of managing multiple healthcare support roles, including medical order processing, insurance claims resolution, benefit verification, and prior authorization. Managed end-to-end tasks related to prescription orders and claim tracking with precision, helping patients receive timely and accurate service. Worked collaboratively with doctors, and internal teams to investigate and resolve escalated and complex patient cases. Maintained up-to-date patient records in multiple databases, demonstrating exceptional accuracy and compliance with privacy regulations. Delivered compassionate, clear, and professional communication through both phone and email, ensuring patients felt heard, respected, and supported throughout their care journey. ESL Teacher (On-Site) GLATS Inc · Full-Time Cebu City, Philippines November 2019 – February 2020 • • • • • Provided customized ESL instruction to a diverse range of students with a primary focus on Business English tailored for working professionals seeking global career growth. Designed dynamic and engaging lesson plans that addressed both workplace communication and academic English proficiency. Integrated real-life business scenarios, role plays, and interactive tools to improve student fluency, confidence, and comprehension. Adapted teaching methodologies to match students’ levels, goals, and learning styles, significantly enhancing learning outcomes. Delivered timely assessments and feedback to support student progress and motivation in a fast-paced classroom environment.