Christine Benedictos

CHRISTINE BENEDICTOS PROFESSIONAL SUMMARY CONTACT INFO Experienced professional with a strong background -- in finance and creative content creation. Distinguished tenure at JPMorgan Chase Bank, known for top-tier customer service. Concluded as a Senior Service Associate in the Internal Recovery Unit, emphasizing precision and client satisfaction. Skilled in copywriting, writing, and line editing, crafting engaging content across different platforms. EXPERIENCE: FREELANCE WRITER AND EDITOR 2019 – PRESENT      Write and edit informative and engaging product copy for social media campaigns and websites. Develop concepts for content, create a brand voice, strategies, and promotions to drive views and engagements. Rewrite content to improve the flow of an article, essay, or story and make it more engaging and easier to understand. Creates content for my own online businesses and personal blog. Writes admission essays, articles, and subtitles for YouTube videos. EDITOR AND PROOFREADER, MOBOREADER JANUARY 2019 – AUGUST 2022    Handled line editing and proofreading for translated novels. Improved the words and sentence construction to make the story more appealing and easy to understand. Proofread edited stories to ensure they are free from grammar and punctuation errors. COLLECTIONS OFFICER, JPMORGAN CHASE BANK INTERNAL RECOVERY UNIT JUNE 2011- NOVEMBER 2018   Balanced collection efforts with customer service and problem resolution on overdrawn active and closed checking and savings accounts. Took inbound calls from branches, answered questions, and resolved issues on overdrawn accounts. BUSINESS BANKER, JPMORGAN CHASE BANK BUSINESS BANKING FEBRUARY 2011- MAY 2011 Provided banking support, customer service, and problem resolution to JP Morgan’s business and corporate account holders including loans and online banking services. CUSTOMER SERVICE, JPMORGAN CHASE BANK CONSUMER BANKING OCTOBER 2009 – JANUARY 2011 Handled outbound calls as a Customer Service Representative, handling a wide range of products and services being offered by the bank. CUSTOMER SERVICE ASSOCIATE, BANK OF THE PHILIPPINE ISLANDS MAY 1995 – FEBRUARY 2008 12 years of broad experience in bank operations, administration, and customer service EDUCATION: AB BUSINESS ADMINISTRATION MIRIAM COLLEGE KATIPUNAN, QUEZON CITY 