Christine Balbalosa

CHRISTINE BERANGO BALBALOSA Contact No.: - Email Address:-Address: Lot 6 Blk. 14, Aries St. Ramaida Village, Concepcion Grande, Naga City, Camarines Sur Date of Birth: 03 August 1986 Citizenship: Filipino EDUCATIONAL BACKGROUND Bachelor of Science Major in Psychology Ateneo de Naga University 2003 – 2007 JOB EXPERIENCES JOB DESCRIPTION Telemarketer Ally Homes Baltimore, Maryland, USA July 26, 2017 – June 30, 2018 Dialed potential client to offer home improvement services Scheduled appointments between potential client and company representatives Managed database of client sourced from a specific channel Monitored calls to ensure compliance to prescribed call flow and effective call handling Updated database by uploading data to CRM tool Recruitment Specialist Sutherland Global Services, Inc Naga City October 05, 2015 – October 15, 2016 Coordinates with program leaders on recruitment deliverables, facilitates pooling, endorsement and ensures onboarding requirements are met. Conducts initial and language interviews and applicant profiling Assisted in employee onboarding, LOI generation Prepared reports and analysis on sourcing trends Tracks pre-employment requirements and prepares allowance request for new hires Associate Manager- Quality Sutherland Global Services Naga City December 02, 2013 to August 07, 2015 Managed and mentored quality analysts Worked closely with program heads for execution and assessment of initiatives Conducted analysis of program key performance metric Participated in business reviews on program performance Prepared decks and provided recommendation Acting Associate Manager- Quality Sutherland Global Services, Inc Naga City December 2010 – May 2012 Worked closely with program director for data analysis and initiative implementation and measurement Spearheaded CSAT projection initiative Led calibration calls with clients and program leaders Supervised and mentored quality analysts Quality Assurance Specialist Sutherland Global Services, Inc Naga City May 2008 – December 2010 Monitored and coached agents based on quality performance Prepared reports on quality trends Participated in calibration calls with clients and program leaders Conducted quality orientation and certification of new hire employees Customer Service Representative Sutherland Global Services, Inc Naga City April 2008 Assisted customers with basic tax filing queries, debit card transactions and queries Telephone Banker People Support, Inc (currently Aegis) Makati City July 2007 – January 2008 Assisted customer with transaction queries, card replacement, check issuance/cancellation, wire transfers and bank-related general questions. COMPETENCIES Computer literate (Word, Excel, Power Point) Excellent English communication skills – oral and written Excellent Interpersonal skills; Customer-oriented; Demonstrates keen analytical skills and attention to detail Trained on social media marketing. Calendaring, lead generation and search engine optimization REFERENCES Frances Anne Briguera Manager, Talent Acquisition, Sutherland Global Services (Former Associate Manager, Quality- Leo Espaldon Baguio Customer Experience Manager, Stellar Philippines (Former Senior Associate Manager, Sutherland Global Services- Josiere Jacob Former Senior Associate Manager, Quality - Jacinth Refe Quality Analyst, Sutherland Global Services, Inc-