Christina Walker

My role as prior Inbound telemarketer representative is to supports customers by listening to complaints and questions, providing helpful information and answering questions

and concerns to ensure that customers are satisfied with products, services, and features.

I possess ambitious, humble and mature qualities and a desire to learn, dependability, hard-working, energetic and a resourceful attitude to initiate appropriate action; follow instructions and carry out tasks in the most effective manner, and I am confident that upon becoming a part of your organization, whatever responsibilities I am given, will be expedited effectively.

My responsibilities as a Quality Assurance are to create quality measurements to track improvements in products and services that are offered to customer by agents.

In order to ensure a high success rate, we used three step Quality improvement systems include three elements: product improvement, method improvement, and people-based improvement.