Christina A. Vedia
Urban Deca Homes Marilao, Marilao, Bulacan, Philippines
Skype: tinvedia | - | tinvedia @gmail.com
B.S.B.A. Marketing and Advertising – Asia Pacific College
Excellent Virtual Assistant and Rockstar Appointment Setter
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More than 9 years of working experience in the BPO industry with extensive background in sales and account
management
Excellent communication, collaboration, and customer service skills
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Helped achieve the team sales goals and have been consistently recognized for providing timely customer resolutions
and follow ups
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Quickly learns and masters new technology; equally successful in both team and self-directed settings; and proficient
in a range of computer systems, tools, and testing methodologies
Work Experiences
LeadStormer (March 2018 to Present – Part time)
Appointment Setter for Real Estate Investor
Cold calling property owners in Chicago, Nevada, and California
ADK (March 2018 to Present – November 2018)
Virtual Assistant
Responsible for Quickbooks management
Research possible partners
Entering orders
UK Marketing Agency (April 2018 to October 2018)
Virtual Sales and Research Assistant to the Management Team
In-depth research and reporting results
Content creation and support with Content Creation - i.e. Blog writing
Prospecting campaigns (including populating spreadsheets, organizing direct mail campaign and calling prospects)
Calling into the UK for internal sales and externally for agency’s clients
AdWords advice support and training as needed
Teletech Customer Management Inc. (September 2017 to March 2018)
Outbound Sales Representative III – Onsite at Google as a Digital Marketing Specialist and Certified Google AdWords Expert
Responsible for the sales management and building customer relationship
Maintain & strengthen relationship with existing clients
Perform account management tasks
Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps,
impression share, quality score and other important Google AdWords advertising metrics
Provide recommendations and execute strategies for keyword opportunities, campaign structuring,
targeting, display network, and other facets of paid search in accordance with client goals
Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of
new paid search marketing initiatives
Communication to team and management on project development, timelines, and results
Work closely with the other team members to meet client goals
Acquire Asia Pacific Inc. (RingCentral Inc.) (September 2014 to September 2017)
Direct Sales Account Manager (September 2014 to November 2016)
Responsible for selling and managing complete range of RingCentral products and services
Manage a book of accounts and ensure highest quality of service is given per customer
Uncover new upsell opportunities and help existing customers maximize RingCentral services
Implementation of sales strategy
Understand the sales process and hone and use consultative selling skills
Management of sales cycle from lead generation to close
Develops new revenue even via customer referrals
Coordinates account related concerns with the correct departments and ensure that a positive resolution is
met
Contribution to the highest levels of prospect and customer satisfaction
Channel Account Manager (December 2016 to September 2017)
Manage a certain sales territory
Internal point of contact for resellers/third party partners providing them support on all sales functions
Enable partners when required
Helps territory resellers thru the sales process by providing spot-quotes, verifying technical requirements
of prospects to ensure implementation success, and by providing and leveraging correct resources
Trains new partners on how to use system tools
Participates and coordinates product demonstration
Acts as a consultant and gives expert recommendation on what products and services best fits the
prospect’s requirements
Synnex-Concentrix Corporation (April 2012 to March 2014)
Account: Synnex - Direct Market Resellers (DMR) and Value Added Reseller (VAR) Territories (April 2012 – August 2013)
Worked as an off-shore sales representative partner with a U.S. based sales account executive handling a
particular market segment and territory
Helped promote, sell, and secure orders from existing customers and new prospects through a relationshipbased approach
Reviews tools, services, and market rates relevant in entering orders and sending out competitive quotes or
pricing within the allotted time
Coordinates sales tasks with logistics and technical service groups
Analyzes the territory’s value of existence in the I.T. industry as well as its customers’ value to the organization
Plans and organizes personal sales strategy by maximizing the return on time investment of the territory
Did outbound calls to new prospects list as advised by the U.S. partner
Account: FedEx – Inside Sales Account Executive for AU and NZ territories (October 2013 – March 2014)
Did outbound calls to one-time shippers and touch-base with customers that opted out from using the service
Check and analyze a customer’s shipping requirement and recommend the best FedEx freight service that would
suit their needs
Negotiates and sends discounted or corporate pricing and contract agreement to new customers
Adjusts discount corporate pricing for qualified existing customers
Sends pricing and quotations to existing and new customers
Makes follow ups on outstanding invoices
One Source Global Services (June 2014 – August 2014)
Digital Marketing Executive and Certified Google AdWords Expert, Web Trainer, and Virtual Assistant
Worked as a web trainer for an online Customer Relationship System provider for the real estate industry in the
U.S.
Train realtors/agents on how to use the CRM
Cold call prospective mortgage loan officers to do a product demo online
Maintains Lender and Realtor CRM accounts
Creates account for Realtors, send login credentials, call them to set a webinar schedule, and connect their lead
sources and online marketing campaigns with the CRM platform
Wells Fargo Philippines Solutions Inc. (February 2014 – June 2014)
Worked as a Phone Banker Coach
Handled retail bank customers’ inquiries and concerns regarding their accounts, e.g. balance inquiry, direct
deposits, money transfers, account opening and closures, card replacements, reimbursements, overdraft fees,
etc.
Upselling products that would be beneficial to the customer
Cognizant Technology Solutions (April 2011 to February 2012)
Digital Marketing Specialist for Google AdWords
Handled outbound and inbound phone calls from customers who wants to know more information
about Google AdWords
Provide creative advertisement suggestions & recommendations regarding search & display ads
Maintains and builds customer relationship
Manage accounts of existing customers for 30 days
NTT Docomo InterTouch (May 2009 to January 2011):
Level 1 Helpdesk Associate
Handled internet connectivity troubleshooting and maintenance from hotels worldwide serviced by
Docomo Intertouch
Hotel examples are Marriott Chain of hotels, Hyatt Hotel Chains
Intelenet Global Solutions (November 2008 to April 2009):
Tier 1 Technical Support Agent for Xbox 360
Handled hardware issues, console troubleshooting, and repair logistics
