A diversified results-driven professional with over 19 extensive years' experience in program operations. Dedicated, hardworking individual with interpersonal skills to work at all levels in the organization.
Detail-oriented and has strong verifiable track in achieving goals in challenging programs that incorporates Account/Program Management, Escalations, Customer Service and Sales that increased efficiency and improve client satisfaction levels.
Highly experienced user of the following:
Salesforce (Classic to Lightning) - 2018 to Present
Salesforce CPQ - 2023 to Present
Oracle Siebel - 2012 - Present
ServiceNow - 2020 to Present
SAP - 2024 to Present
Power BI - 2018 to Present