Christina Rivera

CHRISTINA RIVERA ADMINISTRATIVE & EXECUTIVE ASSISTANT | LEAD GENERATION & APPOINTMENT SETTER | VIRTUAL ASSISTANT WITH E-COMMERCE & REAL ESTATE EXPERIENCE Contact me at:-+639 - Deca Clark, Angeles City, Philippines, 2009 Experienced and highly organized Virtual Assistant with over 4 years of supporting businesses in real estate, e-commerce, and customer service. Skilled in administrative tasks, lead generation, appointment setting, and calendar management. Proficient in CRM tools, email handling, and project coordination using platforms like Monday.com and G Suite. Known for delivering efficient, reliable, and proactive support in fast-paced remote environments. SKILLS AND EXPERTISE Administrative & Executive Assistance Lead Generation & Appointment Setting Customer Service & Client Support Real Estate Virtual Support E-commerce Operations & Product Management CRM & Email Marketing Calendar & Email Management Data Entry & Reporting Technical Support Social Media & Online Listings Project Management (Monday.com, Trello) Strong Communication & Organizational Skills EDUCATION Bachelor of Science in Secondary Education Our Lady of Fatima University (2019 – 2022) TOOLS & PLATFORMS CRM: HubSpot, Zendesk, GoHighLevel Project Tools: Monday.com, Trello E-commerce: Shopify, Order Desk, OMG, ESP Communication: RingCentral, Avaya, Zoom Design & Marketing: Canva, Email Marketing Tools Office: Google Suite, Microsoft Office, OneDrive Real Estate Platforms: For Listings & Tenant Management WORK EXPERIENCED 📌 General Virtual Assistant / Administrative Assistant Legacy Homes | Apr 2024 – June 2025 WORK EXPERIENCED 📌 E-commerce Specialist / Customer Support Advoc8 & Drop | Dec 2023 – May 2025 Managed email and calendar scheduling, Handled customer inquiries, complaints, and including appointments, meetings, and follow- complex order issues to ensure satisfaction. ups. Maintained accurate customer records and Reviewed and processed client applications with interactions in CRM systems. attention to accuracy and approval timelines. Managed and updated product listings, ensuring Prepared and maintained essential documents, user-friendly website navigation. reports, and databases. Implemented SEO strategies and analyzed Handled renewal processes, rental verifications, marketing campaigns for performance payment updates, and charge tracking. improvements. Followed up with leads, maintained client Prepared data-driven reports to enhance store communication, and delivered customer service. efficiency and decision-making. Managed social media pages and executed Oversaw returns and ensured a seamless targeted email marketing campaigns. customer shopping experience. Used Monday.com to organize projects, track Monitored inventory levels and coordinated tasks, and ensure timely execution. timely order fulfillment. Created contracts and reports using Microsoft Integrated third-party tools and managed Office, OneDrive, and Google Suite. various e-commerce platforms. Posted real estate listings and marketing Designed and maintained a visually optimized materials across multiple platforms. online store. Responded to client inquiries and tenant Set up secure payment systems and ensured concerns via phone, email, and chat. customer data protection. Sent mass communications and updates to Ensured full compliance with legal and policy tenants via email and SMS. standards across operations. Researched and sourced contact information for property owners selling homes. Assisted in closing real estate deals by coordinating with leads and property owners. 📌 Customer Service Representative Alorica Clark (T-Mobile) | Jun 2020 – Jan 2023 Delivered empathetic, solution-focused support to customer inquiries, building strong relationships. Consistently exceeded performance targets and KPIs through quality service and responsiveness. Acted as a liaison between customers and internal departments to resolve complex concerns. Provided technical assistance, managed sales processes, and supported customer retention. Handled billing escalations, facilitated payment plans, and ensured accurate information delivery. Assisted with order placement and fulfillment, ensuring timely delivery and high customer satisfaction. 📌 Sales Associate / E-commerce Delegate CX Inc. | Mar 2023 – Nov 2023 Analyzed customer demographics to develop and tailor marketing strategies. Created digital assets, email campaigns, and sales presentations for marketing initiatives. Managed client portals, e-commerce platforms, and supported social media content creation. Oversaw inventory tracking, sample orders, and coordinated order production with suppliers. Maintained strong supplier communication to ensure on-time and accurate deliveries. Compiled sales data and developed reports to support strategic planning. Provided administrative and project support for various marketing and e-commerce operations. Ensured seamless coordination across teams to maintain efficient online store operations.