Christina Lomelin

Christina Lomelín Westridge Dr. Bowie, MD 20721 Professional Profile & Areas of Expertise  Uniquely qualified with proven administrative, interpersonal, organizational and communication abilities who effectively interacts with clients and all levels of management by setting new standards to increase revenues; attracting new clients and forge strong relationships to develop long-term business.  Results-driven Commercial and Admin Professional with a solid record of accomplishments in profit generation in various industries. Combine significant oral and written communication abilities with professionally developed solution-based sales and closing techniques. Completely Bilingual in English and Spanish.  Expert in networking within specialized markets through effective use of referrals. Maximize productivity by analyzing the markets to identify clients with greatest need for products and services. Plan and implement marketing strategy based upon thorough product knowledge. Develop rapport and share information with decision makers. Professional Experience Upwork Online Global Direct / FranchiseHelp B2B Accounts Management Administration, Sales, Marketing, Customer Service , VA • 2015 – Present As a Program Manager for Global Direct (P/T), I coordinate a National Telecommunications company between different states in USA. Implementing daily administrative procedures and systems and devising ways to streamline processes. Recruiting and training personnel and allocate responsibilities. Assessing staff performance and provide coaching and guidance to ensure maximum efficiency in the daily operations. With a Marketing and Operations Manager Assistant position for FranchiseHelp Holdings LLC (P/T) -company working in currently 4 countries – USA, Canada, UK and Mexico - My direct responsibilities are planning control, performance improvement and operations strategy to develop marketing to innovate the franchise space and more efficiently deliver high-quality products to our users and franchise partners. For additional information on other jobs through Upwork, please copy-paste the link below: https://www.upwork.com/freelancers/~01f81bbfeba1b2400f •  Executive Membership Services • Sunset Group Headquarters Cancun 2013 - 2015 Familiar with a variety of the field's concepts, practices, and procedures as well as a wide degree of creativity is needed. Reliable on extensive experience and judgment to plan and accomplish goals to achieve customer loyalty and provide the member with a complete understanding of the type of membership they acquired. Remarkable telephone etiquette, as well as excellent communication skills in order to provide the flexibility to adjust, modify or maintain their club’s membership with programs that meet their needs, ensuring that the members remain very satisfied. Internet Sales Agent • Dolphinaris Cancun, Mexico 2012 - 2013 As a sales agent I promoted Dolphinaris via the internet by chatting with visitors and converting these leads to sales. Excellent customer service is a must, and also service provided to clients that already had reservations. Responsible for daily sales reports as well editing and arranging internet sales in the main reservations portal, including transportation confirmations. Responsible for editing social networks and sales quotas achieved and exceeded every month. Accounts Manager / Residential Property Manager Preferred Realty Advisors Inc 2008 – 2012  Responsible for setting and ending accounts with vendors, suppliers, and other organizations / individuals for 200 + properties in 3 different states (California, Arizona and Nevada). Maintaining all payments and accounts and other transaction records in order. Computer knowledge for programs in Microsoft Office, Google, CRM’s and accounting bookkeeping. Strong communication skills. Ensuring compliance with applicable policies and review contracts / agreements, relying on experience and judgment to plan and accomplish goals. Daily reports of properties to supervisors in different areas and top management.  Responsible for the daily operations of different properties based in Los Angeles County. Overseeing sales/leasing, marketing, maintenance and other support staff. Responsible for the implementation of programs design to increase occupancy or lease renewal rates. Management of annual budgets for properties, providing information on operating costs as well as annual budgets for properties. In charge of rent collections in a timely manner. Reporting to Top Management. Financial Analyst - Loan Processor  Pacific View Mortgage & Real Estate Thoroughly familiar with Loan Processing/Loan Origination with the ability to coordinate, lock deliveries to meet, exceed sales quotas and deadlines and fund up to $2.1M loans per month in a timely manner by playing a key role in qualifying applicants, communicating effectively in written and verbal exchanges through diligent cold calling and networking. Able to monitor status of loan packages in pipeline. Interface with other operations staff to ensure integrity and accuracy of documentation Willingness to identify, address opportunities for improvement and correct problems. Submission of loans for underwriting with complete financial and legal documentation, and followed through to the closing process. Home Solutions Manager L.A. Market (part/time)  AT&T 2004 – 2008 Sales Prospecting and Analyst Specialist, bringing new and old business by with gross revenues of $25k+ Vast experience in outside sales with new prospects and existing customers to increase profits and volume of products and services by implementing new sales techniques and recommending product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the field’s concepts practices, and procedures, relying on experience and judgments to plan and accomplish monthly goals. Automotive Sales Rep Positions Vista Ford, Don-A-Vee Jeep, Downtown LA Motors  1997 – 1999 Universal Studios Hollywood 1994 – 1996 Anticipating guest needs in a timely manner, responsible for the cash register in different stores, strong communications skills, checking merchandise stock every day, solving problems between guests and employees. Team coordination to ensure the best experience created by the “Pro-Host” Program. Assistant General Director  The Ritz-Carlton Cancun Hotel LLC Supervising, leading and directing daily operations with a variety of tasks of the housekeeping services department to ensure guests rooms, offices and other specified areas were kept in a clean and orderly condition through the Five Star Hotel Standards. Responsible for master keys, ensuring 100% guest satisfaction, general office skills. Hostess & Merchandise Lead (p-t)  1999 - 2004 Five years of experience as a Sales Representative in the automotive industry, consistently ranked among the top five producers in teams with up to 20 representatives. Utilized automotive and financial knowledge to increase sales by meeting exact needs of clients and encouraging referrals to ensure repeat business. Supervisor Housekeeping Department  2005 – 2008 IMUTEC Corporation Toronto, Canada 1991 – 1994 Responsible for confidential and time sensitive materials including reports and business documents. Main contact between Mexico City and Toronto office. Specialized in graphics, workstation experience, and general office skills including the preparation of advance correspondence including letters, memoranda and reports of the executive in charge. Organization of scientific medical events. Trained to gather scientific clinical information, patient visits to coordinate their files. 2 Education and Training 2015 – Present Upwork Online Tests / Certificates - Independent contractors –Selling Skills – Time Management – Negotiations – Customer Service – Technical Writing Skills – Analytical Skills – Call Center Skills - Spanish Word Usage, Sentence Structure, Vocabulary and Spelling Skills Test - English Word Usage, Sentence Structure, Vocabulary and Spelling Skills Test- Ritz Carlton Certificates -Sales Training. - Guest Loyalty Opportunity Workshop - Quality Engineer Certification Process - Housekeeping Training. - Seven Habits of Highly Effective People by Stephen Covey Leadership Center. 2004 – 2008 Mortgage Industry & AT&T Certificates - Teach me To Trade - The Answer is YES! – WIN - Door to Door Selling Techniques & Environmental Compliance for Administrative Personnel - SBC Code of Business Conduct & Competition Guidelines - Protecting Information. 1999 – 2004 Automotive Certificates -Certified Sales Professional Program (Ford Motor & Chrysler Motor Corp) - Grant Cardone Sales Seminar 1991 – 1994 Other Certificates -Scientific technical research training (Imutec Corp. Toronto, Ca) - Certified Bi-lingual Secretary (Technical School) - Advanced English Course & Basic French Course (Berlitz Institute Certificate) - 1st Semester Communications – (UVM – Mexico City) - High School Diploma (I.S.E.C. Mexico City) * Work Referrals upon requests are available. 3