Christina Lam

CHRISTINA LAM --www.linkedin.com/in/christinalam13 EDUCATION The University of Texas at Dallas Spring 2021 B.S., Information Technology Systems EXPERIENCE Chetra’s Catering – Dallas, TX January 2017 – Present Private Catering Waitress, Private Event Promoter Collaborated with over 50 companies hosting their choice of events by setting up decorations, inviting guests personally, and providing food Prepared the selected 3 of the staff members for each occasion by training them on serving Represented Chetra’s Catering by marketing online and through meeting CEO’s Analyzed the amount of inventory necessary to guarantee is enough for 30+ guests Resolved guest complaints by speaking to them privately and finding a solution Bone Daddy’s House of Smoke – Dallas, TX October 2017 – August 2018 Waitress Explained most popular menu items and promoted daily the specials to customers Motivated every employee to push for 100% during working hours and influenced guests to come back by being positive Utilized POS systems and trained 10 employees about customer service rules, expectations, and payments Proposed new sale ideas to the managers and raised sales by 30% Reduced the number of products wasted by employees and customers by suggesting a change from plastic to glass Delivered to go orders for 10 companies and received cash and credit payment ACADEMIC PROJECTS January 2018 – December 2018 Marketing Performed a SWOT analysis on Gillette commercial and provided a 15-page report Researched with 8 team members over a company Fitbit marketing project about increasing marketing sale strategies Educated the class about improving commercial company strategies Enhanced 30 other class member’s knowledge over social media marketing Information Technology for Business Studied MS Excel for 6 months and developed data plans Created a business process modeling and data flow diagram using MS Excel Developed a financial project over a case study using MS Word and Excel spreadsheets ADDITIONAL INFORMATION Technical: MS Word, Excel, Power point, Pinterest, and Prezi Languages: English and Cambodian Eligibility: Eligible to work in the U.S. with no restrictions, U.S. Citizen