EJIOFOR CHINENYE CHRISTINA
No 8, Kazeem Abogun Street. Alpha beach Lekii , Lagos | - |-
CAREER OBJECTIVE
A resourceful graduate with over 5 years of experience working in customer-centric roles. Possesses impeccable written and verbal communication skills, excellent interpersonal skills, and is computer-savvy.
CORE COMPETENCIES
Customer Service
Cost Efficiency
Attention to details
PROFESSIONAL EXPERIENCE
FRITZY’ S PET CARE PROS (Irvine, CA. USA)
CUSTOMER SERVICE Supervisor |NOV 2018 – Present
Resolved all customer inquiries.
Keeping records of all Customer Interactions
Managing a Team of Junior Customer Service Reps
Managing a Team of Groomers
Run Customer Credit Card Payments
Maintain Customer Database
Enlighten Customers of Products and Services Offered
Appointment Setting
Handle Live Chat
Handled incoming calls and made outgoing calls to ensure customer satisfaction.
First point of contact between customers and the firm.
JOEDEN (Lagos, Nigeria)
SOCIAL MEDIA MANAGER/ QUALITY CONTROL | AUG 2017 – NOV 2018
Established a stable business relationship with six new companies.
Built, Managed and tracked Social Media engagement
Administrate the creation and publishing of relevant, original, high-quality content
Quality Control on all items leaving
Tracked and followed-up all customer requests in a timely manner.
Took down customer preferences to determine focus of sales efforts.
Manage or oversee all social advertising campaigns
JVM Global Pharma (Kebbi, Nigeria)
CUSTOMER SERVICE | JAN 2016 – AUG 2017
Set up new customer Account
Respond promptly to customer enquires
Cross check customer prescriptions
Handle and resolve customer complaints
Record details of Actions taken
BT TECHNOLOGIES (Lagos, Nigeria)
TELEMARKETER AND CUSTOMER SERVICE OFFICER | NOV 2014 – JAN 2016
Made cold calls to prospective clients, giving detailed overview of available products.
Restructured, re-branded and managed the firm’s social media platforms.
Resolved customer issues and answered enquiries.
Respond to Customer Email
Acted as first point of contact between clients and the firm.
Tracked and followed-up all customer requests in a timely manner.
EDUCATION
BELLS UNIVERSITY OF TECHNOLOGY, (OTTA, Nigeria)
BACHELOR OF Economics | 2014
Air Force Comprehensive School, Ibadan
SECONDARY SCHOOL LEAVING CERTIFICATE | 2009
S KILLS AND STRENGTHS
ICT: Microsoft Office suite; Zoho; Asana; Sage; Salesforce, ACT
Language: English (fluent);
Well-honed interpersonal skills
REFEREES
Available on request.
