With a Bachelor's degree in Computer Science and a robust background in customer service, I bring a unique blend of technical expertise and interpersonal skills to every role I undertake. My experience spans intake phone calls, scheduling for home care agencies, and managing client-facing interactions, providing me with a comprehensive understanding of the home care industry and its nuanced requirements.
I have a proven track record in coordinating and accepting referrals from various organizations across the US, ensuring seamless service delivery and client satisfaction. My ability to manage high-pressure situations with empathy and efficiency has consistently resulted in positive outcomes for clients and stakeholders alike.
In addition to my customer service and coordination experience, I handle social media management, creating and posting content tailored to client needs. My proficiency in this area includes curating engaging photos and writing compelling descriptions that enhance online presence and engagement.
Technically, I am well-versed in using WellSky (ClearCare) for client management, scheduling, payroll, and billing. Additionally, I am proficient in using Google Suite and various CRM tools to streamline operations and improve workflow efficiency.
I am passionate about staying informed and continuously learning. My personal interests include reading news, exploring new ideas on Google, and immersing myself in online novels, all of which contribute to my creative and analytical thinking.
I am excited about the opportunity to bring my comprehensive skill set to a dynamic organization where I can contribute to both customer satisfaction and digital engagement. Let's connect and explore how I can help drive success in our shared endeavors.