Christians Garcia

CHRISTIANS GARCIA OPERATIONS & PROJECT MANAGEMENT VIRTUAL ASSISTANT (GMT-4) | - |-| Upwork | LinkedIn PROFESSIONAL PROFILE A highly organized and proactive Virtual Assistant with 3+ years of experience providing comprehensive administrative, customer service, and project management support. Proven ability to streamline operations, manage multiple tasks efficiently, and deliver exceptional results. Expertise in CRM management (Kommo, Go High Level), scheduling, social media management, email communication, and data management. Dedicated to providing seamless support and contributing to client success WORK EXPERIENCE CUSTOMER SERVICE MANAGER (Amiga Freelance, Info product company) June 2024 - June 2025 Managed the client success funnel and continuously optimized client-facing processes, leading to a 15% increase in client conversion and demonstrating tangible value. Designed and executed strategic follow-up and re-engagement initiatives, improving client retention by 10%. Served as a dedicated client advocate, addressing inquiries and proactively resolving issues to foster strong, lasting relationships. VIRTUAL ASSISTANT (YT Agency, Marketing and launching agency) Feb 2024 - Nov 2024 Managed CRM systems (Airtable, Go High Level) to organize client data and track project progress, resulting in improved team collaboration. Provided customer support via email and chat, achieving a high level of client satisfaction. Developed and implemented lead follow-up and recapturing systems, contributing to a 15% increase in lead conversion." PROJECT MANAGER (Vida Real Properties Exp Realty) November 2023 - January 2025 Managed customer relationships, ensuring timely and effective communication and issue resolution. Social media management, contributing to a more cohesive brand identity. Supervised team tasks, administrative tasks, managed CEO's schedule and meetings, and coordinated daily operations. Operations Manager (Dreams Gency, marketing agency) May 2022 - Nov 2023 Coordinated team tasks and workflows, ensuring projects were completed on time and within budget. Managed the CEO's schedule, including scheduling client meetings and processing payments, resulting in a 20% reduction in scheduling conflicts. Conducted market research and analyzed data to identify opportunities for improved customer acquisition strategies. Supervised and curated social media content across multiple brand accounts, increasing engagement by 25% Virtual Assistant (Remotasks LATAM) October 2019 - Nov 2022 Coordinated team tasks and workflows, ensuring projects were completed on time and within budget. Managed the CEO's schedule, including scheduling client meetings and processing payments, resulting in a 20% reduction in scheduling conflicts. Conducted market research and analyzed data to identify opportunities for improved customer acquisition strategies. Supervised and curated social media content across multiple brand accounts, increasing engagement by 25% EDUCATION Bachelor’s Degree in modern languages with a major in business (Arturo Michelena University) June 2020- Jan2024 Focused on business management, with linguistic skills in Spanish, English and German. Major in digital marketing and community management (Jose Antonio Paez University) May 2022- Dec 2022 Specialization in digital marketing, marketing strategies for brands, and management of virtual communities. Certificated program in digital marketing and e-commerce (Google Grow) - LANGUAGES, SKILLS, COMPETENCIES AND SOFTWARES Technical skills: "Project Management, Administrative Support, CRM Management (Airtable, Go High Level), Data Entry & Processing, Customer Service, Sales Process Management, Digital Marketing, Social Media Management, Email Communication, Scheduling & Calendar Management, Market & Business Research. Soft skills: Communication (Written & Verbal), Time Management, Organization, ProblemSolving, Analytical Thinking, Adaptability, Teamwork, Leadership, Initiative, Attention to Detail. Softwares and tools: "Google Workspace, Microsoft Office Suite, CRM Software (Airtable, Go High Level, Kommo), Project Management Tools (Asana, Notion, Slack), Communication Tools (Zoom, Slack), Social Media apps , Design Tools (Canva), Email Marketing Platforms, AI Tools. Languages: Spanish (native), English (B2), German (A1)