Christiane Paul Herrera

CHRISTIANE PAUL HERRERA EXPERIENCE About Me High-Energy Professional, with excellent attention to detail, strong technology skills Comfortable working in fastpaced, deadline-driven environments. Excellent written and oral communication. --351 Ramon Magsaysay Ave., 29-C, Davao City, 8000, Philippines EXPERTISE Management Skills Interpersonal Skill Data and Technology Utilization Technical Skills Critical Thinking Leadership SKILLS Content Creation Basic Graphic Editing CONTENT MODERATOR CONCENTRIX CVG. PHILIPPINES OCT 2021 - PRESENT Ensuring the safety and functionality of online platforms that rely on user-generated content. Review massive amounts of textual, visual, and audio data to judge whether it complies with the predetermined rules and guidelines for the safety of a website/platform. CUSTOMER SERVICE/SALES REPRESENTATIVE VXI HOLDINGS B.V. PHILIPPINES. APRIL 2021 – OCTOBER 2021 Working closely with customers to determine their needs, answer their questions about products and services offered by the company and recommend the right solutions. ·Answer calls and promptly resolve customer complaints and ensure maximum client satisfaction. ·Stay up-to-date with product and services features and maintain the idea of quality and high standards. Process POS (point of sale) purchases and billing. CUSTOMER SERVICE/ TECHNICAL SUPPORT SUTHERLAND GLOBAL SERVICES PHL. INC. OCTOBER 2019 – FEBRUARY 2021 Engage with empathy and professionalism, ensuring customer needs are met, inquiries are addressed, and every interaction leaves the customer satisfied. Listen actively, adapt to situations, and find fair solutions, utilizing strong problem-solving skills to address customer concerns effectively. Providing technical assistance to customers experiencing issues with products or services, troubleshooting problems, and guiding customers through the resolution process. EDUCATION Basic Video Editing Email Inbox Pangasinan Mechant Marine Academy Management Marine Engineering Dagupan City March 2018 Community Olongapo Lighthouse Christian Academy Management Secondary Highshool Education Olongapo City - March 2018