Christiana Udoh

CHRISTIANA UDOH A highly m Telephone: - Email:- Location: Lagos, Nigeria SUMMARY Dedicated manager with extensive customer service and sales experience. Developed leadership and communication skills throughout a 8-year career. Prioritize building relationships with clients and successfully train all sales team members to take this approach. Ready to utilize analysis capabilities to improve efficiency and profits, as well as identify areas that can be improved. Effectively demonstrate understanding of products, close sales and win deals. Persuasive in negotiating contracts, and diplomatic in communicating with customers to build long-term and productive relationships. EXPERIENCE 03/2022- Ongoing Regional Sales Manager Company Medbury Medical Services Supervising a team of 5 sales representatives responsible for supporting 300+ accounts that generated N8.1 billion in revenue in 2021. - - Negotiating high volume-based contracts for Oil and Gas projects with key accounts. - Accomplish regional sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and monitoring sales employees in assigned district Lagos Region Location Sales expansion, business growth, Increase and maintain customer base across Lagos region • • • • Developing sales plans, research, forecasts and directing field strategies to achieve sales objectives and profitability growth Responsible for preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, competitive analysis, identifying trends, determining regional sales system improvements, and implementing change Conduct weekly one-on-ones with sales representatives which include activity tracking and weekly sales number reporting to the COO/BDGM of the company Establish sales objectives by projecting expected sales, forecast sales quotas for territories 05/2019 - 03/2022 Senior Sales/Key Account Manager Location Lagos Division Grew Company's Revenue, Retained Customers and Nurtured Key Relationships - - Conducted identification, prospecting, and creation of new sales opportunities Acquisition and growth of new business, achieved net sales and ensured sales targets are met Developed and sustained solid relationships with high income generating key clients Effectively communicated customer needs and resolved customer issues 11/2015 - 05/2019 Client Retention Manager Location Lagos Division Designed and Implemented customer retention strategies to increase loyalty and retain business - - - - Utilize a consultative approach in an effort to present the value of products and services with the purpose of retaining core products and customers, and selling products and services to existing customers. Receive a high volume of incoming phone calls and respond to inquiries in a manner that meets high quality, productivity, and other performance standards. Developed customer satisfaction via process improvement plans and efficient reporting with flow of information Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. 09/2014 - 11/2015 Customer Support Executive Location Lagos Division Analyzed customer data and communication to adjust customer care strategy - Provided complete information about the product to the customer Provided the best possible solution to the queries of the customers Prepared products and services reports by collecting and analyzing information provided by the customers 08/2013 - 09/2014 Front Desk Manager Location Lagos Division Performed office administration and clerical duties at the desk of company main entrance - Greeted and welcomed clients Answer questions and address complaints Answer incoming calls, redirect and respond to mail enquiries Keep updated records and files EDUCATION Date period Degree and Field of Study 2005 – 2009 Bachelor of Science (Biochemistry) Covenant University, Canaan land Ota, Ogun state, Nigeria TECH SKILLS Team leadership, Selling Skill and Persuasion, result focused, Detailed Oriented, Customer Relationship Management (CRM), Account Management, Sales Operations, Business Strategy, Communication, Supervisory and Coaching, Self-Motivation, Commercial Awareness, Time Management, Skilled Multi-Tasker ACHIEVEMENT Employee Awards 2020 . Long Service Award 2021 Sales Manager- High Volume of Project/Deals Won 2021-22 Client Retention www.enhancv.com Powered by