Christiana Oke

CHRISTIANA A. OKE CUSTOMER SUPPORT SPECIALIST Address: GMT +1​ Phone: -​ Linkedin​ Email:- SKILLS Team Leadership CRM Software Problem-Solving Time Management Customer Service Technical Support Product and Service Knowledge KPI and Performance Tracking Microsoft Office Emotional Intelligence Attention to Detail Cross-Functional Collaboration PROFESSIONAL EXPERIENCE Customer Support Specialist ( Remote ) Digital Witch Support Community Academy​ 2023 - 2025 ●​ Provided one-on-one support, helping students understand difficult topics better and increasing their learning engagement by 20%. ●​ Worked with colleagues to use technology in different subjects, making learning more interactive and user-friendly. ●​ Assisted students in their projects, offering personalized support to help them think critically and solve problems effectively. ●​ Designed and introduced a structured ICT program that followed educational standards, making learning easier and more engaging. ●​ Used technology to simplify learning, making lessons more efficient and improving overall student support. ●​ Developed strategies that helped students remember and apply what they learned more effectively. ●​ Ensured students received the right guidance at every step, making their learning experience smoother and more successful. Customer Support Specialist ( Remote ) DE Glams Makeup – Natural Beauty Limited​ 2019 – 2022 ●​ I answered customer questions and provided helpful information about products and services. ●​ Listened to complaints, resolved issues quickly, and made sure customers were satisfied. ●​ Assisted customers with placing orders and followed up to ensure timely delivery. ●​ l provided friendly and professional service, making customers feel valued and improving their experience. ●​ I carefully helped customers choose the right products, leading to more sales and repeat customers. ●​ Maintained customer details and order records to ensure smooth operations and better service. PROFESSIONAL SUMMARY I have over 4 years of experience helping customers solve problems and stay happy. I answer questions, fix issues quickly, and make sure customers feel valued. I work well with teams and help businesses keep their customers. I am good at listening, understanding, and giving the right support. My goal is to provide the best service and make every customer experience a good one. I am ready for a new challenge. EDUCATION ●​ Federal Polytechnic Ede, Osun State, Nigeria (HND) Leisure and Tourism Management​ 2012 – 2015 CERTIFICATES ●​ Linkedin: Customer Service (Serving Customers Through Chat and Text)​ ●​ Customer Relationship Management Great Learning Academy 2025 ●​ Technical Support Fundamentals Google - Coursera 2025 2025