Christiana Ogbuagu

CHRISTIANA CHIJARANMA OGBUAGU Results-driven leader with a proven track record in leadership development, management consulting, and team building. Expertise in advertising, virtual assistance, customer service, educational consulting, research, and communication. A strategic thinker adept at driving organizational success through innovative solutions and fostering collaborative, high-performing teams. Contact - -- Experience Customer Care Officer Life insurance company Sept 2022 - Jan 2024 • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels. https://www.linkedin.com/in/c hristiana-ogbuagu-961ab6? • Reduced response time by managing high call volumes while maintaining a Nigeria • Developed strong rapport with customers, fostering loyalty and repeat professional demeanor under pressure. business through personalized service. • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently. Education Mind Luster Communications Skills December 2023 - Completed Hench Education Basic Counselors’ Training (Customer Service, Personnal Statement, Overseas Admissions Application Process & Student Counselling) February 2023- Completed National Youth Service Corps Served in Abuja, Nigeria July 2020 - Completed Houdegbe North American University • Setting up meetings between clients and agents. Receptionist at Magma Exploration and Production Receptionist at Magma Exploration and Production Proficiently assisted clients in navigating the office, ensuring a positive experience. Managed visitor announcements and maintained workplace security through the issuance, checking, and collection of badges, along with meticulous visitor log maintenance. Nigerian Social Insurance Trust Fund (NYSC) National Youth Service Corps 2019 - 2020 Instrumental in efficiently distributing newspapers and registering incoming mails. Proficient in drafting accurate and impactful correspondence. Played a key role in the timely distribution of memos, showcasing strong organizational and communication skills within a challenging work environment. BSC International relations Reigning King International Bilingual School March 2018 - Completed Teaching Economics, History and Government Skills Communication Content Creation Google Workspace Customer Service Management Consulting 2018 - 2019 A dedicated educator, led and managed extracurricular activities including Press Club, Drama, and Cultural events, fostering student engagement and creativity. Demonstrated strong organizational skills by receiving and processing postal votes with utmost accuracy and efficiency, ensuring a seamless and reliable delivery process. Socila Media manager Virtual Assistant 2021 - 2022 Language Igbo English Hausa