Christiana Ogbuagu

CHRISTIANA OGBUAGU Address: Abuja, Nigeria | Email address-Customer Service | Administrative Support | Inbound/Outbound Calling | Data Entry QUALIFICATION SUMMARY Proactive and detail-oriented Customer Service and Administrative Support Professional with over 3 years of experience assisting international and local clients in Insurance, Education and travel consulting. Skilled in inbound/outbound calling, CRM tools, strong communication, remote team collaboration and problemsolving in fast-paced environments. KEY SKILLS       Inbound & Outbound Calling | Cold/Warm Calling Customer Service | Phone, Chat & Email Support CRM Tools | Google Workspace | Zoom | Slack | Calendly | Asana Client Retention and conversion Data Entry | Administrative Assistance Effective Communication | Active Listening | Task Prioritization PROFESSIONAL EXPERIENCE Policy and Conservative Department Insurance Supermarket USA • • Remote | 2024 - Present Customer Service Rep/Retention Agent. Made outbound calls to clients with existing policies, effectively communicating and informing them about payment issues. Actively listened to customer inquiries and concerns, providing appropriate solutions and information. • Attended team meetings and training sessions via zoom to stay informed about product updates and changes • • Reviewed documents and data reports for accuracy while ensuring confidentiality Assist with other administrative tasks as needed • Proactively reached out to paused or canceled clients to understand concerns and offer solutions • Maintained accurate records of warm calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Collaborated with team members to support to potential clients and resolve issues. • Customer Service Representative/ Education Officer SUAVE CONSULTING • • • • • Sept- Abuja, Nigeria Guided students through visa applications forms and conducted comprehensive interview training, enhancing their readiness for school admissions Managed inbound and outbound calls and messages, providing prompt and professional assistance Effectively compiled student’s documents for school applications and updated internal databases Completed Visa applications for Uk, US, & France Handled clients and students inquires and suggestion courteously and professionally. Customer Care/ Receptionist Oct 2021 – 2022 Magma Exploration and Production Abuja, Nigeria • • • • • Boosted company reputation for providing exceptional customer services through phone, emails and chat support channels. Reduced response time managing high call volumes while maintaining a professional demeanor under pressure. Developed strong rapport with customers and fostering loyalty Proficiently assisted clients in navigating the office, ensuring a positive experience Managed visitor announcements and maintained workplace security through the issuance, checking and collection of badges, along with meticulous visitor log maintenance. EDUCATION B.Sc. Houdegbe North American University 2018 Benin Republic. CERTIFICATIONS    Basic Counselor Training Feb 2023 (Customer Service, Overseas Application process & Student Counselling) Mind Luster – Communication Skills Dec 2023 Mind Luster – Time Management Techniques June 2024