CHRISTIANA
EGEDE-ONYISHI Professional Summary
CUSTOMER SUPPORT
Dedicated and customer-focused professional with 10+ years of
experience in customer service, including banking and education.
Skilled in resolving complex issues, building client relationships,
and delivering exceptional support. Adept at remote work,
leveraging strong communication and organizational skills to
ensure customer satisfaction. Seeking a remote customer support
role where I can apply my expertise and passion for helping
people.
Core Competencies
Contact
Address:
Kabanbai Batyr Street, 2v,
Semey city, Kazakhstan
Phone:
-
Email:-www.linkedin.com/in/christiana-egede
Education
Bachelor of Science: Industrial
Engineering – 2010 to 2014
IRGIB African University, Benin
Certification
TESOL by TESOL World Academy
Cybersecurity by ISC2
Customer service Communication
Languages
English – C2
French – A1
Russia – A2
Customer Relationship
Management (CRM)
Remote
Communication tools
(Zoom, Slack, Zendesk)
Financial Product
support
Problem Solving and
Conflict Resolution
Team Collaboration and
Leardership
Process improvement
and Multilingual Support
Experience
ESL Tutor – 10/2024 to Date
KRISBEM Internation English Learning Center, Semey, KZ
Designed and delivered engaging lessons to students of
varying proficiency levels, focusing on grammar,
vocabulary, and speaking skills.
Utilized digital platforms for remote teaching, ensuring
seamless learning experiences.
Shopify Customer Support (Remote) – 1/2024 to 9/2024
Supported e-commerce clients by handling email and
chat inquiries, resolving order issues, and providing
product information
Maintained a 100% positive feedback rating by delivering
personalized and timely support.
Customer Service Officer - 2016 to 2024
First Bank of Nigeria Limited, Lagos, Nigeria
Provided top-tier customer service to a diverse client
base, resolving inquiries and issues with accuracy and
efficiency.
Trained and mentored junior staff, improving team
productivity and customer satisfaction ratings.
