Christiana Chinenye Cyril

CHRISTIANA CHINENYE CYRIL Abuja, Nigeria | - |- PROFESSIONAL SUMMARY Resourceful General Virtual Assistant with specialized expertise as an Administrative Assistant and Executive Assistant. Adept at managing executive calendars, coordinating high-level meetings, and executing task. Skilled in handling administrative tasks, optimizing, scheduling apointment, and providing comprehensive support to enhance organizational efficiency. Adept at providing seamless support in dynamic, fast-paced environments while upholding confidentiality and ensuring timely delivery of tasks. SKILLS        Time Management Calendar Management Email Management Task Prioritization Communication Skills Client Relationship Management Customer Service & Relations        Project Coordination Event Planning and Coordination Problem-Solving Confidentiality and Discretion CRM Software Proficiency Administrative Support Document Management PROFESSIONAL EXPERIENCE Virtual Executive Assistant Adama Beverage Limited | September 2022 – Present      Screen calls and emails and initiate actions to respond or direct messages for managers. Process travel expenses and reimbursements for executive team and senior management group. Answer high volume of phone calls and email inquiries. Organize and coordinate conferences and monthly meetings. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Customer Support Representative HBK MOTORS| September 2020 – October 2022     Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple channels. Utilized CRM tools to maintain accurate customer records, ensuring a seamless support experience. Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns. Collaborated with internal teams to implement customer feedback, enhancing overall service delivery. Executive Administrative Assistant Rico Gado Nutrution Ltd | March 2018 – August 2020       Coordinated complex schedules and travel arrangements for senior executives, ensuring seamless operations. Prepared and edited reports, presentations, and other key documents with high attention to detail. Maintained databases and records, ensuring data accuracy and confidentiality. Conducted research and provided analytical support to aid executive decision-making. Resolved administrative challenges efficiently, improving office productivity by 15%. Enhanced employee productivity by training staff in MS Word, Excel, and PowerPoint. EDUCATION Bachalor of Technology (B.Tech) Statistics Education Modibbo Adama University of Technology, Yola, Adamawa State, Nigeria | 2016 | CERTIFICATIONS      IT Support – Digital Witch – February 2025 Professional Training And Certified on Health, Safety & Environment (HSE 1&2) – Pinnacle Coterie International – December, 2017 Professional Training And Certified on Project Management Professional – Pinnacle Coterie International – December, 2017 Microsoft Excel Package Training – Encodemy Training Institute – November 2017 Training on Sage50 Accounting software – 2017