Christiana Adetayo

CHRISTIANA ADETAYO SUMMARY ● ● ● Empathetic and organized professional with proven experience in administrative support, customer communication, and client relationship management. Skilled in customer retention, ticket management, and the use of CRM tools to track inquiries, resolve issues promptly, and enhance customer satisfaction. Committed to process improvement and operational efficiency, ensuring smooth team collaboration and delivering measurable results in service quality and productivity. SKILLS AND CORE COMPETENCE SOFTWARE SKILLS: Microsoft Office Suite, Google Workspace, Trello, Asana, Airtable, Hubspot, Clio, Slack, Zapier, capcut, zoom. CORE COMPETENCIES: Client Communication • Problem Solving • Empathy • Complaint Resolution • Advanced in Microsoft Office Suite • Intermediate in CRM Systems (e.g., HubSpot, Zendesk) • Multi-Channel Support (Email, Chat, Social Media) • Organization • Time Management • Attention to Detail • Team Collaboration • Adaptability • Proficient in Record Management WORK EXPERIENCE Virtual Customer Support Assistant | White Physiotherapy Clinic February 2025 – November 2025 ● Handled over 40+ daily client inquiries via calls, messages, and social media, ensuring prompt and courteous responses. ● Scheduled and confirmed patient appointments, reducing booking errors and improving response time by 20%. ● Maintained accurate digital records and internal reports, streamlining access for the clinical team. ● Supported administrative workflows that enhanced overall client satisfaction and clinic efficiency. Collaborated with team members to improve service delivery and maintain a 95% positive feedback rate from patients. ● Virtual Assistant – Client Relations & Support | Freelance (Independent Clients) June 2025 – July 2025 ● Provided end-to-end administrative and customer support for multiple clients, managing emails, data entry, and scheduling across time zones. ● Ensured all client communications were documented and tracked using CRM systems for better workflow visibility. ● Managed calendars, arranged meetings, and maintained organized client records, improving task turnaround by 25%. ● Prepared and formatted client-facing documents, ensuring clarity, accuracy, and professional presentation. ● Supported daily customer communications, enhancing customer retention and satisfaction levels. Educator & Parent Relations Support | The Creative Mind School October 2019 – December 2024 ● Served as the main point of contact for over 100 parents, addressing concerns and providing timely updates on student progress. ● Collaborated with teachers and administrators to ensure consistent communication and parent satisfaction. ● Identified recurring parent concerns and proposed process improvements that streamlined communication. ● Managed fee-related inquiries, attendance updates, and policy clarifications with accuracy and professionalism. ● Maintained up-to-date student and parent records, improving documentation efficiency by 30%. ● Conducted follow-ups with parents and students to support academic performance and behavioral growth. EDUCATION AND TRAININGS ● ● Lagos State University of Education B.A. English ALX Africa Admission. Virtual Assistant ● 2024 TechyX360 Technologies Limited. Executive Virtual Assistant ● -, In view) 2024 Adeniran Ogunsanya College of Education. Nigeria Certificate in Education REFEREE To be provided upon request. -