Christiana Ada Iziga

IZIGA ADA CHRISTIANA- SUMMARY Organised and detail-oriented Administrative Virtual Assistant with over 2 years of experience in providing comprehensive administrative support and customer service. Skilled in managing schedules, maintaining records, and coordinating communication. Adept at problem-solving, task management, and utilising technology to streamline administrative processes. EDUCATION Higher National Diploma in Biochemistry- WORK EXPERIENCE Administrative Support | Hope Ultrasound Centre- - Provided comprehensive administrative support, including managing schedules, organising meetings, and handling correspondence. - Delivered exceptional customer service through phone, email, and chat, ensuring timely and clear communication. - Maintained accurate and detailed records of customer interactions and administrative activities. - Assisted in the preparation of reports and documents for internal and external use. - Coordinated communication between departments to ensure efficient workflow and task completion. Customer Service Representative Infinity Custard- - Managed customer inquiries and resolved complaints efficiently, contributing to high customer retention. - Maintained and updated customer databases, ensuring accuracy and completeness of records. - Supported the team by managing and organising digital files and documents. - Demonstrated adaptability to new customer support platforms and office technologies. SKILLS - Administrative Skills:Scheduling, office management, document handling, data entry, record keeping, task management. - Customer Service:Phone, email, and chat support; complaint resolution; problem-solving; time management. - Communication: Excellent written and verbal communication; active listening; clear explanations. - Technical Skills:Proficiency with Microsoft Office, Google Workspace, customer support software (e.g., Zendesk, Salesforce).