Christian Zaragoza

EDUCATION BACHELOR OF SCIENCE IN COMPUTER SCIENCE GRADUATE NEW ERA UNIVERSITY – 2015 WORK EXPERIENCE  WORKED AT TELSTRA PHILIPPINES AS A TECHNICAL SUPPORT REPRESENTATIVE (AUGUST 2016 – JANUARY 31, 2017) o Resolves customer concerns regarding their Internet and Email. o Collaborates with the team to provide excellent customer support.  WORKED AT TELETECH AS A TECHNICAL SUPPORT REPRESENTATIVE (OCT 2015 TO JULY 2016) o Handles customer’s concern regarding TV, Internet and Phone service. Worked as an experienced IT support that troubleshoots all kinds of devices and equipment.  WORKED AS A CHAT SUPPORT AT CONVERGYS PHILIPPINES UP TECHNOHUB (JANUARY 2015 – MAY 2015) o Worked as a Chat Support who handles billing concerns through chat. SKILLS -CAN WORK WITHOUT SUPERVISION -CAN HANDLE PEOPLE AND WORK AS A LEADER AND A TEAM PLAYER -ABILITY TO MULTITASK AND DO WORK SIMULTANEOUSLY -TROUBLESHOOTING SKILLS (TV, INTERNET, PHONE ETC.) -WITH HIGH INTERPERSONAL SKILLS Can communicate well in two languages (Filipino/English) With good oral and written skills -BASIC PROGRAMMING LANGUAGES -CAN EASILY ADOPT AND LEARN FROM TRAINING (ACCEPTS NEW SKILLS) PERSONAL INFORMATION GENDER: MALE BIRTHDATE: FEBRUARY 21, 1990 AGE: 26 YRS. OLD REFERENCES MELVIN GAW – EMERSON - KATRINA LEE – ACCENTURE - CIVIL STATUS: SINGLE CITIZENSHIP: FILIPINO LANGUAGES: FIL / ENG