Christian Saniel

I am a reliable and results-driven Customer Service Virtual Assistant with 4+ years of experience supporting customers and clients across eCommerce, software, and travel industries. I specialize in email and chat support, high-volume ticket handling, and resolving customer issues efficiently while maintaining excellent customer satisfaction.

I am experienced in working in fast-paced environments, closing up to 120 tickets per day, and consistently performing as a top agent while meeting quality and KPI standards.

Skills & Expertise

Customer Service (Email, Chat, Inbound Support)

High-Volume Ticket Handling (120 tickets/day)

Shopify Customer Support

Order Management, Refunds & Cancellations

Technical Support & Troubleshooting (Software & Printers)

Client Onboarding & Software Walkthroughs

CRM & Ticket Management

Customer Issue Resolution & De-escalation

Data Accuracy & Documentation

Work Experience

Shopify Customer Service Virtual Assistant

Remote | September 2024 – February 2025

Provided email and chat support to Shopify customers

Consistently closed up to 120 tickets daily

Resolved order issues, refunds, tracking, and product inquiries

Maintained top-agent performance throughout employment

Tools used: Gorgias, Slack

Software Technical Support Specialist (Freelance)

Remote | 2023 – 2025

Onboarded clients and assisted with software setup

Troubleshot printers and software issues remotely

Managed printer fleets and ensured accurate system reporting

Answered basic networking and system-related questions

Tools used: Microsoft Teams, internal monitoring systems

Customer Service Representative

Sykes Asia – Cebu City | 2021 – 2023

Handled hotel bookings, travel reservations, and customer inquiries

Processed cancellations, refunds, and escalations

Achieved top-agent performance for 16 consecutive months

Consistently exceeded KPI and customer satisfaction targets

Tools & Software

Shopify

Gorgias

Zendesk

Slack

Microsoft Teams

Google Workspace

Microsoft Office (Word, Excel, Outlook)

Why Hire Me

Proven experience in customer service & support

Strong written communication skills

Able to work with minimal supervision

Detail-oriented and customer-focused

Comfortable with high workloads and tight deadlines