Christian Ray S Villegas

I am an experienced customer service and sales professional with several years of experience working in both office-based and remote environments. I have handled voice and non-voice accounts, including technical support, email support, and healthcare services, which has helped me develop strong communication, problem-solving, and multitasking skills.

I started my career in the BPO industry with Convergys, where I worked as a Customer Service and Technical Support Representative for Time Warner Cable/Charter Spectrum. I gained hands-on experience assisting customers with technical concerns, billing issues, and general inquiries. I then continued to grow my experience with companies such as Qualfon, ECE Contact Centers, and GetWonders Corporation, where I handled different accounts including telecom, financial services, and international customer support.

One of my key strengths is my ability to adapt quickly to different roles and systems. I have experience in both voice and email support, allowing me to communicate effectively across different platforms. I also worked as a Telephone Sales Representative in a work-from-home setup, where I developed my sales skills, learned how to handle objections, and consistently engaged with customers to provide suitable solutions.

Most recently, I worked in healthcare customer service under Braven Health Member Services, where I assisted members with their concerns in a professional and empathetic manner. This role strengthened my attention to detail, confidentiality handling, and ability to work under pressure.

I am reliable, goal-oriented, and committed to delivering high-quality service. I am now seeking opportunities as a Virtual Assistant, Customer Support Representative, or Sales Agent where I can contribute my experience while continuing to grow professionally.