Christian Potot

CHRISTIAN E. POTOT Brgy. Canjulao, Lapu-Lapu City, Cebu 6015 -- ______________________________________________________________________________ OBJECTIVES To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. EDUCATION Gun-Ob High School Brgy. Gun-ob, Lapu-Lapu City High School Diploma March 2012 Cebu Technological University - Main Campus M. J. Cuenco Ave, Cebu City BS Industrial Technology-Comp. Tech. March 2016 WORK HISTORY          Technical Support Representative | Convergys Sep 2015 - May 2016 IT Park, Cebu City Helped streamline repair processes and update procedures for support action consistency. Delivered technical sales presentations to prospects and presented benefits and value of insurance products. Worked closely with support team members to meet or exceed all customer service requirements. Identified and solved technical issues using variety of diagnostic tools. Picker | TMX Philippines, Inc. Apr 2017 – Apr 2019 Mepz 1, Lapu-Lapu City, Cebu Removed items from shelves or storage bins and scanned tags. Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements. Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines. Enforced the on-time shipment of products to create exceptional customer experiences. Maintained accurate stock records and schedules. Customer Service Specialist | Channel Precision Inc. Jesa-Itc Building, Gen Maxilom Avenue, Cebu City, Cebu    Jul 2019 – Jan 2020 Provide specific information regarding the services, products or materials offered by a company. Answer emails and phones, provide troubleshooting information, report and analyze customers' information and needs. Review customer's accounts, take care of returns, and handle any complaints.      SKILLS Technical issues analysis Application support Software diagnosis Knowledgeable in MS Office Computer-savvy CHARACTER REFERENCES  Philippe Villarubia - SEO (The Virtual Hub)  Dennis Sumalinog - Picker (TMX Phils.Inc.)