Christian Porras

CHRISTIAN PORRAS PROPERTY MANAGEMENT ASSISTANT CONTACT - - 399-Porac, Pampanga, Philippines https://www.linkedin.com /in/christianporras09/ PROFILE More than two years experienced in Property Management Assistant and Executive Assistant, I bring a strong background in providing exceptional customer service while supporting property management teams with a wide range of administrative and operational tasks. WORK EXPERIENCE The Fruit Company November 2024 - January 2025 Customer Service Representative SKILLS Administrative Support Email Management Customer Service Creative Thinking Attention to Detail Adaptability to Change SOFTWARES Microsoft Office Google Workspace Whatsapp Business Property Tree (CRM Software) Managed (CRM Software) Airtable (CRM Software) Freshdesk (CRM Software) Flikitover Inspection Express Inspect Real Estate RP Data Dialpad Shopify Handle Inquiries: Respond to customer inquiries through phone calls and email in a timely, professional manner. Issue Resolution: Actively resolve customer issues to ensure satisfaction and appropriate outcomes. Customer Care: Show empathy and respect, ensuring a positive customer experience. Record Interactions: Keep accurate records of customer communications. Collaboration: Discuss common issues with internal teams to improve service. Data Entry: Perform data entry tasks as needed. Order Assistance: Place orders and assist with order-related issues. Cloudstaff Inc. April 2023 - November 2024 Property Management Assistant Assist Property Management with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services. Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.) Handle inbound calls, tenant inquiries, and mass email correspondence Communicate with tenants regarding lease renewals, property concerns, and maintenance requests Assist with new leads, schedule property showings, screen prospects, and process rental applications Coordinate with trades for property maintenance & certifications (Smoke Alarm, electrical & Gas Compliance) Investigate tenant complaints, lease violations, and disturbances to ensure compliance. Manage rent collection, payment options, arrears follow-ups, and maintain financial records. Assist in processing payments for approved invoices, ensuring timely and accurate payment. Universal Property System March 2022 - March 2023 Property Management Assistant/Leasing Administrator Handle inbound & outbound calls, tenant inquiries, and mass email correspondence. Cooperating with home inspectors, inquiries & other agencies/companies. Prepare lease agreements, and ensure proper documentation. Assist Property Management with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services. Assist with new leads, schedule property showings, screen prospects, and process rental applications. Starbucks Philippines June 2019 - March 2021 Barista/Cashier Greet customers, take orders, and ensure a friendly and efficient service experience. Prepare Coffee & Beverages Keep the coffee station, kitchen, and seating areas clean and organized, ensuring a tidy environment at all times. Process customer payments, handle cash, and provide accurate change or receipts as required. Collaborate with other staff members to ensure smooth operations and provide excellent customer service. EDUCATION Bachelor of Science in Hotel and Restaurant Management Holy Angel University 2014 - 2018 High School Graduate Holy Angel University 2010 - 2014 CERTIFICATIONS AND TRAININGS Leasing Administration Certificate of Competency - 2022 Stafflink Academy 2023 F1 Hotel 2014 HPDPR Seminar - 2016 Centerpiece Making Seminar - 2017 Craftbeer Fest Seminar 2017