CHRISTIAN PAUL GLORIA
INFORMATION TECHNOLOGY
SUMMARY
Seven years of experience in
providing technical assistance
and support to computer
systems, hardware, software,
data analytics, and database
administration.
EXPERIENCE
IT Support Specialist
Majorel/Meta | June 2018- May 2024
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Participated in data governance initiatives to ensure
compliance with data privacy regulations and company
policies.
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Utilized SQL to extract, manipulate, and analyze data from
relational databases, ensuring data integrity and accuracy.
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Collected, cleaned, and analyzed large datasets to identify
trends and provide actionable insights, leading to a 10%
increase in operational efficiency.
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Managed and maintained SQL and NoSQL databases,
ensuring high availability and performance for enterprise
applications.
Provided 24/7 support for critical database issues,
troubleshooting, and resolving problems to maintain
service continuity.
Managed database migrations and upgrades, minimizing
disruption and ensuring smooth transitions to new
platform.
CONTACT DETAILS--Discovery Gardens, Dubai
https://www.linkedin.com
/in/christianpaulgloria/
PERSONAL
INFORMATION
Birthdate:
December 21, 1995
Gender:
Male
Nationality:
Filipino
Visa:
Tourist Visa
SKILLS
Helpdesk Admin
General IT support
Data Analyst
Data Visualization
Microsoft Excel
KPI Reporting
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IT ADMINISTRATOR / ADMINSUPPORT
CMPCI | December 2017- May 2018
• EMT - IT Administrator
• Support IT works including (LAN connection, LAN cabling,
software installation, IP configuration, printer set-up,
server monitoring, MAP network drive, and outlook set-up).
• Administrator in handling E-Promis system & ticketing
system.
• Administrator in handling local group server (Confidential).
• IT Support in handling (Install, update, support, and
troubleshooting desktop applications).
Power BI
Python/R
Tableau
SQL
CERTIFICATION
MS OFFICE TOOLS 2017
EDUCATIONAL
ATTAINMENT
La Consolacion University
Philippines, Bachelor of
Science in Information and
Technology BSIT, May-
AWARDS &
RECOGNITION
Top Student
Achiever
Best Thesis Awardee
Employee of the month at
Meta(formerly Facebook)
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Support HR works including (Insurance updates & vehicle
Insurance).
Manage confidential documents ensuring they remain
secure.
Update company profile and office policies as needed.
Conduct research and prepare presentations or reports as
assigned.
Maintain electronic and paper records ensuring
information is organized.
Manage office supplies stock and place orders, prepare
regular reports on expenses, and negotiate terms with
suppliers to ensure the most cost-effective orders.
Junior IT Staff
RT Lawrence | May 2017-November 2017
• Assisted IT team with day-to-day operations, including
troubleshooting user issues, performing system updates,
and maintaining IT infrastructure.
• Conducted research on emerging technologies and trends
in the IT industry, providing recommendations for potential
adoption.
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Participated in IT projects, such as software
implementations and system migrations, under the
guidance of senior IT staff.
Assisted in the documentation of IT processes, procedures,
and knowledge base articles for internal use.
Provided technical support to end-users regarding
hardware, software, and network issues, ensuring timely
resolution and minimizing downtime.
Assisted in the setup and troubleshooting of network
infrastructure, including routers, switches, and access
points.
