CHRISTIAN PAUL BASTO
CONTACT
ABOUT ME
-
I am a professional Customer Service Representative with over 6
Makati City, Metro Manila,
years experience in handling international clients.
-www.linkedin.com/in/cpbasto
EDUCATION
AMA COMPUTER COLLEGE
Bachelor of Science in Information
Technology
2023 - Now (Undergraduate)
BENIGNO NINOY AQUINO HIGH SCHOOL
High School (Old Curriculum-
AWARDS
Top 1 Team Member Email (July 2023)
Top 1 Team Member Baleen (Q3 2023)
Top 1 Team Member Email (Q3 2023)
Project Seedling Completer
CERTIFICATION
NETWORKING BASICS
March 07, 2024
CISCO | Networking Academy
TECHNICAL SUPPORT FUNDAMENTALS
February 20, 2024
GOOGLE
COMPUTER HARDWARE BASIC
February 21, 2024
CISCO | Networking Academy
CCNAV7: INTRODUCTION TO NETWORKS
October 12, 2023
CISCO | AMA Computer College
CPP - ADVANCED PROGRAMMING IN C++
October 12, 2023
CISCO | AMA Computer College
CPA - PROGRAMMING ESSENTIALS IN C++
June 27, 2023
CISCO | AMA Computer College
I specialized in handling email, live chat and back office support.
Furthermore, I’m a hardworking, pleasant and organized person. I am
also tech-savvy and always open for any opportunities.
My current goal is to apply my acquired skills and produce highquality performance in the job position I can get while gaining
excellent experience and knowing how to improve my skills.
WORK EXPERIENCE
ACCOUNT SPECIALIST | INTL GAMING PLATFORM
Telus International Philippines (March 2019 - Present)
Communicating with our player’s using live chat and email
Troubleshooting PC, Console and Mobile Devices
Assisting player’s account update requests
Handling escalated tickets such as legal, level 2 technical support,
etc.
Assisting payment or billing issues
Assisting player’s inquiries
Using CRM to communicate with players (Zendesk, Dixa, Helpshift
and Salesforce)
Using Slacks, Google Chat, Google Meet and Zoom for internal
process updates
Shadowing new hires
Weekly meeting with clients
Handling quality assurance for escalated tickets
TECHNICAL SUPPORT REPRESENTATIVE | INTL TELCO PROVIDER
Alorica Philippines (June 2018 - January 2019)
Updating customers plan via CRM
Auditing customer’s plan via Microsoft Office
Tracking customer’s requests
Maintaining 100% accuracy for daily tasks
Weekly meeting
