Christian Nuñez | Freelancer Resume

Christian Ytod E. Nuñez #070 Maysan Road, Valenzuela City Philippines.-| - Value Statement: Looking for a new role where I can use my communication skills, tech skills, and ability to stay organized and manage my time well, while continuing to grow professionally. I’m all about putting the customer and business partner first and making sure every interaction is a great experience. Summary of Qualifications: 1. Recognized for Excellence: My former manager consistently held me in high regard for exceeding expectations and effectively utilizing all available resources before seeking additional support. 2. Solution-Oriented: When faced with obstacles or ineffective methods, I proactively explore alternative solutions to achieve the best outcome. 3. Eager to Learn: I have a genuine passion for learning and actively seek opportunities to grow my knowledge and skills. 4. Strong Communicator: I communicate clearly and confidently—whether it’s through writing, active listening, or presenting to an audience. 5. Efficient Time Manager: I’m highly organized and skilled at prioritizing tasks, multitasking, and meeting deadlines without compromising quality. 6. Data Visualization: I enjoy simplifying complex data by designing clear, visually engaging charts, graphs, and dashboards that help others understand key insights. 7. Tech-Savvy & Detail-Oriented: I’m proficient in Microsoft Office and Google Workspace, and I maintain thorough documentation to ensure processes run smoothly. 8. Professional Writing Skills: I’m confident in writing professional emails, reports, and documents that are both clear and concise. 9. Technology Enthusiast: I’m comfortable with technology and enjoy using digital tools to stay organized, solve problems, and streamline workflows. 10. Team Leadership: I’m an effective team leader who ensures that projects are completed on time—often ahead of schedule—while supporting collaboration and accountability. Professional Experience Company: VXI GLOBAL | Telecommunication Sales Account. Position: Customer Service Representative. Working Set-up: On site. Date Hired - Date Resigned: AUGUST 2021 - MAY 2022 ● I worked as a Sales Associate and Customer Service representative for a Telco Account. We helped our customers through inbound calls regarding their monthly bills and payments and also their services. ● We also made sure that our customers got the best deals for their needs by offering them the latest devices on the market. ● Guiding customers through the necessary steps to diagnose and fix the problem, including checking settings, running diagnostics, or suggesting software/hardware fixes. ● Helping them to set an appointment date just in incase they are not able to settle monthly bills. ● Set an appointment date to call them back if they are interested in our best deal that we can offer to them: the latest devices, such as smartphones, tablets/iPads, and smartwatches. Company: Concentrix | Education Account (Seasonal Account). Position: Technical Support Specialists | Blended Account (Phone, Chat, Email). Working Set-up: On site. Date Hired - Date Resigned: June 2022 - September 2022. ● I worked as a Technical Support Specialist for an Educational Seasonal Account. ● We ensured that our customers, such as Teachers and Students, could access their e-text Book Accounts by providing them with access/logins. ● Respond to inquiries regarding e-textbooks, providing details about the content, format, access instructions, and any special offers. ● We are helping our clients (educators and students) to sign up for the application so they can access and monitor their courses and quizzes. So, they're easy for them to access using their devices, laptops, tablets/iPads, and mobile devices. ● Supplying essential details about the e-textbooks for their courses, including information on the authors, edition, and volume. Company: Concentrix | Food Delivery Service Account Position: Customer Service Representatives | Blended Account (Phone, Chat, Email). Working Set-up: On site Date Hired - Date Resigned: November 2022 - April 2025. ● We ensure that we provide the best service for the restaurant owners about their needs, such as order issues, reimbursement, menu concerns, bank account concerns, and POS and tablet troubleshooting. ● Order Issues and Reimbursement - We investigate every order that was reported as canceled orders, wrong orders, and orders that weren’t received. We make sure that every order has valid evidence before we process a reimbursement. We are also the ones to help and provide them with the monthly reports for their sales. ● Menu Concerns - We make sure that everything online is precise and updated, such as store hours, menu items, correct and updated menu prices, and updated images for their menu items. In case they have promotions and sales, we are also helping them with the idea to make sure that the restaurant is able to show the marketplace by boosting their sales and maintaining good reviews. ● Bank Account - When it comes to bank accounts, we are making sure that there is no fraud going on in the account and making sure that everything is updated and all necessary information is attached and able to make sure to receive their monthly earnings. ● POS and tablet troubleshooting - We are also helping our clients so that everything will go smoothly on their end by making sure that every device, such as a tablet, is in the correct condition to avoid any cancelled order or missed order. We are also helping them to troubleshoot with their devices if they encounter some issues, such as a weak battery or screen. We provide them and send the new device for their business. EDUCATION: SCHOOL: AMA COMPUTER COLLEGE CALOOCAN CAMPUS STRAND/COURSE: GAS - GENERAL ACADEMIC STRANDS SCHOOL YEAR: JUNE 2019 - AUGUST 2021 Top Skills And Proficiencies ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Customer Service Product Knowledge Quality Focus Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills Process Oriented Resourceful Metrics-Driven Mindset Active Communication Recognition/Awards: VXI GLOBAL PH. - Consistent ability to hit the sales goal and incentives. - Consistent to hit the target of the number of promoters (good customer responses). - Consistent monthly perfect attendance. CONCENTRIX. - Consistent monthly perfect attendance. - Consistent ability to hit the good customers feedback and incentives. Program and Tools Used ● Google Workspace ● Microsoft Office ● Salesforce ● Zoom ● Teams ● Jira ● Bliss ● Customer 360