Christian May Trinidad

CHRISTIAN MAY D. TRINIDAD 220 Lourdes St. Maitim 2nd Central Tagaytay Cavite 4120 Mobile No.:- Email Add.:- EDUCATION Tertiary: April 2013 Bachelor of Science in Hotel and Restaurant Management Five Star Standard College Bacoor, Cavite Secondary: March 2008 Francisco Perez Tolentino Memorial High School Tagaytay City Primary: March 2003 Biga Elementary School Silang, Cavite Skills and Abilities: Communication, Computer (Word,Excel,Powerpoint,Publisher), Photo Editing (Adobe Cs3) WORK EXPERIENCES Teleperformance Work from Home Technical Support Representative: August 2021 – January 2022 Handle inbound calls from Australia ( TV cable service). Assist customers with regards to their technical concerns, perform troubleshooting over the phone, maximize the use of tools and articles. Meet the company's required metrics when it comes to average handling time and required VOC. TELETECH Work from Home Customer Service Representative: October 2020 – February 2021 Handle inbound calls from international food delivery. Assist customers in their queries and concerns as well as complaints. Process refund and credits if needed. Meet the company’s required metrics for each call. Containers by Eco Hotel Tagaytay City Front Office Associate: December 2018 – June 15, 2020 Process Check in and Check out, Handling Phone Call inquiries and Assisting guests’ requests. Manage reservations online, guest reviews and walk ins. Prepare and send Daily Sales Report, Weekly Update, Collections Report and Summary. Prepare Reservations and bookings for the following day. Prepare and deposit cash sales daily. Paramount Connect and Business Solution Cabuyao, Laguna Sales Representative: February 2018 – November 2018 Perform outbound cold calling, hit target sales and do appointment setting. Create and email reports. Chat Support: Zendesk. Answer queries and assist in customer’s subscription from the website. (HOMEBASED) LUXURY Alabang, Muntinlupa Sales Associate: July 2017 – January 2018 Upsell high-end bags, shoes and jewelries. Assist customers, make sure to meet their standards and do payment (cash/card) transactions. Maintain the cleanliness of the store, inventory. Ensure that products are handled properly. Xtremely Xpresso Café Sta. Rosa, Laguna Administrative Assistant: June 2016 –March 2017 Recording sales and preparing books of accounts, process employees’ papers and office documents, check reports and deposit daily sales, Assist in the restaurant’s operation (Food server, barista, cashier, OIC), Monitors stocks inventory and check deliveries, Functions as HR handle initial interviews and dealing with agencies. VSO Group of Companies Cabuyao, Laguna Audit Assistant: May 2015 –May 2016 Tracing and sequencing of documents, prepare sales schedule per customer and per total, Prepare working papers for DR’s and SI’s reconciled. Serenitea Dasma, Cavite Barista/Cashier: December 2014 – May 2015 Mixing/Preparing drinks and snacks for the customers. Perform all around operation (cashier, kitchen), Check and conduct inventory count of stocks. Prepare schedule of purchases to order as stocks. SM Cinema Bacoor, Cavite Ticket Seller/Cashier: January 2014 – November 2014 Sell movies and SM tickets. Assist in the promotional activities of the company, well versed in cash register, e-plus and credit card transactions. SEMINARS AND TRAININGS Stay and Learn Program on Cooking Demo October 2011 Lake Hotel Tagaytay CERTIFICATIONS Front Office Services NCII Certification Technical Education and Skills Development Authority (TESDA) Commercial Cooking NC II Technical Education & Skills Development Authority (TESDA) Bartending NCII Technical Education and Skills Development Authority (TESDA) Bread and Pastry Production NC II Technical Education & Skills Development Authority (TESDA) CHARACTER REFERENCES Jessa Castillo Team Leader Teleperformance- Jenica Coeur Resident Manager Containers by Eco Hotels- Eunice Panganiban Front Office Supervisor Containers by Eco Hotels-