Christian Manaay

CHRISTIAN R. MANAAY CUSTOMER SERVICE EXPERT SKILLS Complaint resolution Sales Expertise Report preparation Creative problem solving Training development aptitude Professional Phone Demeanor Administrative support Strategic sales knowledge Recordkeeping strengths CRM Agent education and training PASSIONATE IN CUSTOMER SERVICE BEST PRACTICES AND RELATED OPTIONS, CONSCIENTIOUS, RESULTS-ORIENTED SELF-STARTER WITH OUTSTANDING COMMUNICATION SKILLS AND A PASSION FOR DEVELOPING RELATIONSHIPS. A PROBLEM SOLVER—CREATIVE AND DIPLOMATIC WHEN NECESSARY, BUT ALWAYS COMMITTED TO ACHIEVING WINWIN OUTCOMES. I'M DRIVEN BY A DESIRE TO MAKE SURE CUSTOMERS ARE SATISFIED EVERY STEP OF THE WAY. USING EXPERTISE TO PROVIDE CUSTOMIZED SOLUTIONS THAT BUILD LOYALTY AND KEEP CUSTOMERS COMING BACK. BACKGROUND Sep 2020 - May 2021 Customer Service Representative (VXI) Voice and Chat ·Built rapport with customers through courteous and professional communications. ·Addressed customer service enquires quickly and accurately. ·Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. ·Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Dec 2014 - Aug 2020 Customer Service Representative (IBEX) ·Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. ·Maximized customer satisfaction by resolving service issues promptly. ·Achieved company-wide recognition for level of customer service. Assisted in fulfilment of customer orders placed in person, via email, online and by telephone. Clarified customer issues and determined root cause of problems to resolve product or service complaints. BACKGROUND CONTACT INFORMATION - DEL CORRO SUBD. POBLACION. TACURONG CITY, 9800 CHRISTIANMANAAY0@GMAIL .COM Trained by Department of Information and Communications Technology 2022 I RECENTLY ATTENDED A SIX-WEEK EXTENSIVE TRAINING IN GRAPHICS DESIGN PSD AND AI AT THE DEPARTMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY TO EXPAND MY SKILLS AND TO DEVELOP FUTURE OPPORTUNITIES.CONFIDENTLY CREATING AESTHETICAL DESIGNS AND GOOD AT COMMUNICATING IDEAS TO INSPIRE, INFORM, OR CAPTIVATE CONSUMERS THROUGH THE CREATION OF UNIQUE LOGOS AND BANNERS THAT CAPTIVATE THE CUSTOMER'S INTEREST EDUCATION 2009 Auto-diesel Mechanic SMIT 2010 (B.S Political Science) SKSU (SULTAN KUDARAT STATE UNIVERSITY) - HIGH SCHOOL DIPLOMA NOTRE DAME OF TACURONG COLLEGE (HIGH SCHOOL DEPT. RBP COSMETICS 2022 GRAPHICS DESIGNER, COPYWRITER/ SOCIAL MEDIA MARKETER CREATING LOGO'S AND BOX DESINS AND WRITING OR CREATING CONTENTS. I AM CHRIS. AS AN EXPRESSIVE AND OPTIMISTIC CUSTOMER SERVICE EXPERT. COMMITTED TO DELIVERING WARM CONVERSATIONS THAT CONNECT TO MY CUSTOMERS. EMPLOYING METHODS AND STRATEGIES THAT CAN RELATE TO DIFFERENT SOCIAL CIRCLES AND LIFESTYLES. I SPARE NO EFFORT TO PROVIDE SENSORY CUSTOMER EXPERIENCE THAT CAN MAKE YOUR BRAND DISTINGUISH ITSELF.