Christian M. Elegado

CHRISTIAN M. ELEGADO --3 Tulip St. Capitol Gardens, San Roque, Tarlac City SKILLS PROFILE I am a BSBA - Banking and Finance graduate with more than 3 years experience in customer service and more than 10 years experience in cash handling positions. Strong creative and analytical skills. Team player with an eye for detail. EXPERIENCE Microsoft Office CUSTOMER SERVICE AGENT SAP Application Sitel Phiippines Orion May 2019 - October 2022 Amalga Canva Computer Literacy Handles 60+ customer interaction each day, giving customer service, technical support and handling sales. Know all company product and services to be able to provide all Problem-Solving answer to all inquiries. Strong Communication Organize and manage electronic filing systems, recording information, updating and maintaining accounts. Answers calls and give information to callers or transfer calls to appropriate individuals. EDUCATION PRIMARY SCHOOL Mother Shepherd College 1992 - 1998 SECONDARY SCHOOL Theresiana De Montealegre, Dame School 1998 - 2002 Use computers for various applications, such as database management or word processing. BSBA - MAJOR IN BANKING AND FINANCE CASHIER New Era University July 21, 2011 – Apr 11, 2019 Asian Hospital and Medical Center 2003 - 2007 Posts OPD test/procedures based on doctor’s request Ensures the timely and accurate acceptance of payments, receipt and control of cash/card/check deposits from out patients/admitted SEMINAR patients Ensures the issuance of IPD/DEPOSIT/OPD Receipts for all cash, WORK ATTITUDE AND VALUES ENHANCEMENT check and credit card transactions are accurate Asian Hospital and Medical Center transactions on hand tallies with the corresponding IPD/OPD July 26, 2011 Receipts issued at any given time Ensures that the total amount of cash, check and credit card Ensures the proper turnover or endorsement of cash collections to ABC’S OF CUSTOMER SERVICE Asian Hospital and Medical Center July 26, 2011 the Cashier Team Leader/Cashier Manager Ensures that the amount being dropped in the drop safe when the Cashier Team Leader/Cashier Manager is not available is accurately counted and properly witnessed E-BANKING AND INTERNATIONAL BANKING Ensures that all documents and information unresolved at a New Era University Leader or to the next shift as the case may be March 17, 2006 Prepares daily the Cashier Shift Report for submission to the Cashier particular shift are properly endorsed to the Cashier Manager/Team Team Leader Ensures that all Letter of Authority issued by HMOs/Corporate Accounts/Insurance are properly signed by their authorized signatories Ensures that the patient’s bill under HMO/Corporate Accounts/Insurance companies does not exceed limit specified in the Letter of Authority TRAINING Ensures that all unpaid invoices are properly documented (Letter of Authority or guarantee letter or ID is attached) and forwarded to Credit and Collection Department OFFICE ASSISTANT Philippine National Bank December 2006 - February 2007 Implements all existing Cashier’s policies and work instructions for the smooth operation of Cashier Department Performs any other tasks that may be assigned from time to time TREASURY ASSISTANT Shopping Center and Management Corporation August 2007 – September 2010 Receives over-the-counter payments of tenants and outside customers and issues Official Receipt as proof of their payment Prepares cash box of Cashiers, collects and receives their cash collections, and checks their Cash Tally and Sales Summary Handles Petty Cash Fund, Loose Change Fund, and other special funds Prepares Fund Disbursement Summary Report for the replenishment of Petty Cash Fund Checks the Items Left by Customers Report with the actual items from the Customers Relation Services Department, and turn it over to SM Hypermarket Monitors the stock level of Prepaid Cards and the remaining balance of retailer's cellphones, prepares Purchase Order for their replenishments, and pick it up to the supplier Monitors the stock level of parking tickets and office supplies, requests for their replenishment and pick it up to the Warehouse Department Performs monthly inventory of parking tickets, official receipts, and prepaid cards Prepares monthly inventory report of parking tickets, official receipts, and prepaid cards Prepares Daily Cash Collection Report and other daily reports, and submit it to Accounting Department Sorts and deposits the daily cash and check collections PERSONAL INFORMATION Birth date June 28, 1985 Age 37 years old Birthplace Muntinlupa City Gender Male Civil Status Married Height 5’5” Weight 142 lbs Citizenship Filipino I hereby certify that the above written information is true and correct.