• 7 years wide-ranging experience as a Customer service specialist, Technical Support and Quality Assurance Specialist in a fast-paced work environment
• proven computer skills with an in-depth knowledge of MS Word and Excel
• excellent verbal and written communication skills used to successfully develop presentations, accurate analysis of a given concern/issue and provide exceptional customer service.
• recognized as a resourceful problem-solver who is able to efficiently collect and analyze information to find workable solutions to any connectivity related issues, Desktop software installation/activation, hardware related issues (AMD and Intel computers) and system optimization (Windows).
• strong organizational and planning skills ensure that I am able to accurately and consistently meet multiple project deadlines.
• a hard worker who has built confidence and trust at all levels
• a committed and proactive team member who is known to go the extra mile