Christian Lenard Nuque

Christian Lenard Nuque Caloocan City, Philippines 1424 | -- Professional Summary______________________________________ Highly skilled data analyst and automation specialist with expertise in leveraging Microsoft Excel and Power Platform to streamline workflows and enhance productivity. Proficient in Power Pivot for advanced data modeling and analysis, Power Query for integrating and transforming data, and DAX for creating dynamic calculations. Experienced in VBA macros for automating complex tasks and customizing functions. Adept at crafting insightful graphs, charts, and visual representations of data. Familiar with Microsoft Power Platform, including SharePoint Form Creation to optimize data collection processes, Power Apps for developing user-friendly applications, Power Automate for implementing efficient workflows, and basic Power BI skills for producing interactive dashboards. Focused on delivering innovative solutions, improving efficiency, and driving data-driven decision-making Skills_____________________________________________________ Problem-Solving Diagnose and resolve technical issues efficiently. Identify root causes and implement solutions. Communication Clear verbal and written communication. Explain technical concepts to non-technical users. Customer Service Empathy and patience with users. Focus on a positive customer experience. Time Management Handle multiple support tickets. Prioritize tasks based on urgency. Attention to Detail Document issues and resolutions accurately. Adaptability Adjust to new technologies and processes. Stay updated on tech trends. Team Collaboration Work effectively with colleagues. Share knowledge and best practices. Microsoft Excel: Power Pivot: Comprehensive data modeling and analysis. Power Query: Refining and combining data from various sources. DAX (Data Analysis Expressions): Crafting complex calculations and aggregations for data modeling in Power Pivot and Power BI. VBA macro: Automating tasks and creating custom functions. Excel Functions: Performing calculations and data manipulation. Graphs and Charts: Visually representing data. Microsoft Power Platform: SharePoint Form Creation: Designing custom forms to streamline data collection. Power Apps: Building tailored applications without extensive coding. Power Automate: Automating workflows and enhancing productivity. (Basic)Power BI: Transforming data into interactive reports and dashboards. Work History______________________________________________ Quality Reports AnalystSep 2014 - Present Alorica, Quezon City Cleaning up and organizing the data to ensure accuracy and reliability. Identifying patterns or trends by using software and tools. Preparing reports based on the analysis, highlighting key findings and insights. Quality Assurance Specialist West Contact Services, INC (AT&T, Cox Communications) Call monitoring, Calibration, and Assessment. Documentation and creating trends for score monitoring. Coaching through email and strategic planning to improve call handling. Participate in retrospectives and process improvement initiatives. Outbound/Inbound Sales / Tech SupportJun 2013 - Sep 2014 STARTEK Philippines, Inc. - Time Warner Cable Technical Support Representative - Responsible for offering services (Cable, Internet, and phone), upselling, and scheduling the installation. Back-office support – order entry in ICOMS service codes platform and porting phone numbers. Outbound Sales – Contacting the customers, asking probing questions, and offering the best services/package based on their needs. Quality Assurance RepresentativeNov 2010 - Feb 2013 One World Telecom (TRANZGLOBAL CALL CENTER INC.) Monitoring the quality of calls of the agents for the tele-selling process, and to address the client’s concerns and inquiries. Coordinate with related departments regarding different problems/issues raised by the customers. Conducted investigation regarding client’s complaint, cancellation and unorthodox issues. Call calibration to maintain synchronization and good quality of team evaluations.   EDUCATION_______________________________________________ Bachelor of Science (B.S.) - PsychologyJun 2006 - Jun 2010 Ramon Magsaysay Technological University, Iba, Zambales Philippines