Christian L. Sumayao

Christian L. Sumayao Mobile: - Address:Blk 4 Lot 4 Youngstown Village Cainta Rizal E-mail:- Summary of Qualifications Highly Motivated and respected professional with strengths in interpersonal skills discipline, customer service and productivity, Passionate in fitness and wellness particularly in sports industry. Valued for consistency exhibiting a calm and positive demeanour, regardless of the situation. Innovative professional presenting excellent ability to establish and maintain rapport with clientele based on superb interpe rsonal and communication skills. Extensive focus on customer support and development, seminar/ workshop/ individual sessions, and utilizing of educational materials for fitness and lifestyle fields. Career Achievements ◼ ◼ ◼ ◼ ◼ ◼ Mediation and effective management as well as technical and problem solving skills. Competence in Software and Hardware Applications: Installation, Troubleshooting. Microsoft Office: Excel, Word, Power Point, Photo Shop, in design and Illustrator. Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable and punctual. Recognized for long hours, commitment to clients, and attention to detail, professionalism and follow-up, team player. Public speaking and presentation experience. Tennis Champion 1994 - 1996 Brook side Hills Tennis Club, 2nd Runner-up Valley Golf and Country Club Philippines, 1996 - 1997. 3rd Placer 1998 – 1999 Regional Tennis Tournament, Philippines. Professional Background Gulf Catering Food Factory Area Sales Supervisor/ Fleet maintenance Supervisor April 27, 2017 to May 1, 2019 ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ Optimize journey plan based on route schedule, visits should be 100% on a daily basis. Minimize carryover as and make sure that the product will not be kept as stock, distribution should be followed at al times to maximize sales. Communicate with salesman daily, to improve sales strategies and planning. Conduct training and market survey to monitor sales movement/ fluctuation. Update customers with promotions and offers to increase sales. Admin task, monthly time sheet report, weekly task arrangement and HR policy implementation. Make sure that all vehicles are in good condition for travelling and categorize which vehicles needs to keep and sold. Follow Government standard when it comes to safety standards. Operation card, registration and vehicle inspection should be up to date to avoid delays and traffic violations. Transcom Worldwide Philippines Sr Customer Service/Sales March 18, 2016 to April 20117 ◼ ◼ Handle inbound calls pertaining to bill query, payment, service follow up and light tech troubleshooting. Outbound call (scheduled) for hard selling and collections. IBEX Global Sr Customer Service/ Escalation Support LVL3 May 27, 2013 to Feb 2016 ◼ ◼ ◼ Receive escalated calls from CS, Tech and sales department. Explain, set an example to customers to make them understood the process (billing inquiry, payments, service follow-up, technical).to avoid call backs with same issues. Set up new internet connection, fibre service if needed (Sales). Support filed technicians if requested including service locations JP Morgan Chase & Co. Sr. Customer Care Representative October 2010 to March 2012 ◼ ◼ ◼ Process payments, funds transfers and soft collection. Assist clients with their banking needs, including wealth management and mortgages assesment. Updating client’s personal records, billing information via mail. Hilton Kuwait Resort, Kuwait Food and Beverage (Captain Waiter), Health Club Shift Supervisor (Tennis Coach, Lifeguard and Receptionist) for recreation. September 2006 to June 2009. ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ Supervise and ensure that service level is met according to standards. Ensure facilities and equipment is working and safe to users. Check swimming pools temperature depending on climate condition and chlorine level. Update promotions and offers aligned with the international hotel standards. Making sure that staff members are well groomed and equipped with whatever duties they were assigned. Summer and winter camp master. First-aid and Lifesaving skills. Tennis tournament organizer-. Tennis and Swimming Coach. Party and meeting organizer, British Ladies Association. Knowledge in different types of table settings and serving. Performed all necessary tasks of food & beverage according to the standards performance manual of the hotel. Greet and seat customers and serve them in a professional, discreet and personalized way. Acquired in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests. Consistently monitored quality of food & beverage being served. Practised good customer relations and attend to customer complaints / queries satisfactorily. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment. Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene). Ensured minimum wastage, breakage and spoilage. Actively use up-selling techniques to exceed guest expectations and increase revenue. Al-Mousherji Catering Company, McDonald’s Kuwait, Year 2001 – 2005 ◼ ◼ ◼ Crew Trainer Equipment Technician Cashier, Server and Order Taker Education Secondary, 1992 – 1996 Juan Sumulong Memorial Junior College Taytay Rizal Philippines Vocational, 1996 – 1998 AMA Computer Learning Centre Mandaluyong City, Philippines Computer Programming Tertiary, 1998 – 2000 Cainta Catholic College Cainta Rizal Philippines Bachelor of Science in Computer Science (Undergraduate 4th year) Organizations ◼ ◼ ◼ ◼ ◼ ◼ Citizens Crime Watch, Public Safety, First Aid and Rescue. Pro Guns and Ammo, Safe and Responsible Firearms Awareness. Philippine National Red Cross, rescue unit. Falcon Action Group of Rizal Kuwait Red Crescent TISOK Tau Gamma Phi International State of Kuwait/ Youngstown Cainta chapter.