CHRISTIAN KENNETH C. ALO
VIRTUAL ASSISTANT
PROFILE
CONTACT
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Detail-oriented Virtual Support Professional with over 3 years of experience
supporting clients in e-commerce, telecommunications, and healthcare. Skilled
in client communication, data entry, account coordination, and technical
troubleshooting. Proficient in CRMs, project management tools, and remote
collaboration platforms. Organized, tech-savvy, and adaptable—well-prepared
to provide efficient and reliable support in remote, fast-paced environments
-130 E. Rodriguez St. Tanza
Navotas, Philippines
https://www.linkedin.com/
in/christian-alo-18b329242
EDUCATION
2014 – 2017
OUR LADY OF FATIMA UNIVERSITY
(OLFU)
Bachelor of Science in
Maritime Transportation
2010 – 2014
SAINT JAMES ACADEMY
High School
LANGUAGE
English (Fluent)
SKILLS
Virtual Assistant Skills
Email & calendar management
File organization and database
maintenance
Travel planning and appointment
scheduling
Document creation (Word, Google Docs,
Sheets, Excel)
Task tracking using Trello, Asana, ClickUp
Calendar & inbox optimization
WORK EXPERIENCE-
Alorica Teleservices
Verizon Customer Service & Sales Representative
Assisted customers with billing, account management, and plan inquiries.
Provided technical support for mobile devices and network issues.
Processed orders, upgrades, and service requests accurately.
Educated customers on Verizon products, services, and promotions.
Resolved concerns efficiently while maintaining high customer satisfaction scores.
Teleperformance Global Services
-
Customer Support Associate – WellCare (Healthcare Account)
Assisted members with Medicare/Medicaid benefits and coverage.
Handled claims, billing, authorizations, and pharmacy inquiries.
Scheduled appointments and wellness services.
Ensured HIPAA/CMS compliance and cross-team coordination.
VXI Global Solutions
2019
Technical Support Representative – AT&T & DirecTV
Provided billing and technical support via phone, chat, and email.
Handled account updates, service upgrades, and cancellations.
Promoted packages and supported customer retention.
Collaborated with technical and billing departments.
Alorica Teleservices
-
Amazon Seller Support
Managed seller accounts: setup, verification, compliance.
Resolved listing issues and technical platform concerns.
Analyzed performance reports and documented support cases.
Coordinated with internal Amazon teams for escalations.
Technical Skills
Google Workspace & Microsoft
Office (Word, Excel, PowerPoint)
CRM platforms: HubSpot, Salesforce
Basic graphic design: Canva, Adobe
Photoshop
Social Media Management:
Facebook, Instagram, TikTok,
LinkedIn
Video conferencing tools: Zoom,
Google Meet, Microsoft Teams
Customer Service & Communication
Fluent in English for professional client communication
Skilled in handling emails, calls, and chat with clarity and
efficiency
Empathetic and solution-oriented in client interactions
Maintains composure during high-pressure or escalated
situations
Accurate in documentation, case notes, and task updates
Soft Skills
Proactive and solution-oriented
Adaptable and quick to learn new tools
Discreet and trustworthy with confidential information
Strong time management and task prioritization
Critical thinking and decision-making
