Christian Joseph Tantengco

CHRISTIAN JOSEPH TANTENGCO VIRTUAL ASSISTANT | CUSTOMER SERVICE BUSINESS DEVELOPMENT REPRESENTATIVE SKILLS WORK EXPERIENCE General Virtual Assistance Customer Service Appointment Setting Internet Research Lead Generation Prospecting Inbound / Outbound Calling Social Media Management Order Processing Recruitment Ethisphere Institute, Virtual Executive Assistant SCOTTSDALE, ARIZONA | JUN 2022 - SEP 2023 Executive assistant to the Vice President of Strategic Accounts. Email prospecting and lead generation are the main tasks. Update Salesforce records and Excel sales trackers. Manage LinkedIn posts, appointments, and calendars. KWB Accounting PC, Virtual Executive Assistant RANCHO CORDOVA, CALIFORNIA | SEP 2021 - JUN 2022 Overall admin assistant in preparing proposals via Ignition and sending invoices via Xero. Help in answering inquiries from prospects, following up proposals to onboarding new clients. Assist in assigning work items in Karbon to accountants. Prepared the company's SOP and update as needed. UPTech Sales, Virtual Executive Assistant CONTACT SM Homes Subd. Brgy 170 Camarin Caloocan City 1420-- EDUCATION LAGUNA BEACH, CALIFORNIA | APR 2020 - SEP 2021 Overall secretary to the business owner. Prepare reports via spreadsheets and other productivity software such as SalesForce, Hubspot, etc. Book and remind appointments. Help in responding to, following up, and prospecting customers. Respond to customer reviews on Yelp and Google. Lead generation and internet research. Elite Motors, Appointment Setter WAUKEGAN, ILLINOIS | AUG 2019 - APR 2020 Handling outbound and inbound calls, setting appointments, and making sure they show up at our dealership so our sales representatives can close a sale. Updating the CRM with customers' information and preparing reports. GCPro Restoration LLC, Virtual Assistant | Virtual Receptionist LOMBARD, ILLINOIS | AUG 2019 - APR 2020 Polytechnic University of the Philippines (Sta. Mesa, Manila) Bachelor of Science in Information Technology Year 2004 – 2011 Answer inbound calls via RingCentral. Gather information regarding the customers' insurance claims then enter data in DASH. Sgt. Suds Auto Reconditioning, Virtual Executive Assistant AUSTIN, TEXAS | MAR 2018 - MAY 2019 Overall secretary to prepare reports via spreadsheets. Book and remind appointments. Help in responding to, follow up, and prospecting customers. CHRISTIAN JOSEPH TANTENGCO VIRTUAL ASSISTANT | CUSTOMER SERVICE BUSINESS DEVELOPMENT REPRESENTATIVE EQUIPMENT WORK Primary laptop (i5 processor) Promotive, Production Assistant Secondary laptop (i5 processor) Headset (noise cancellation) 600 Mbps Fiber Internet A quiet working environment TOOLS & SOFTWARE Microsoft Office NextGear DASH Google Suite XactAnalysis RingCentral Zoom Salesforce Xero Photoshop Loom ClickUp Trello Slack Basecamp DocuSign PDF Ditto WhatsApp Viber EXPERIENCE SPRINGVALE, VIC, AUSTRALIA | FEB 2017 - FEB 2018 Coordinate with suppliers via email to make sure that the demands and required delivery dates of the customers are met. Coordinate with customers via email to make sure that we are producing what exactly is on their minds and making sure all other details are noted accordingly. Preparing purchase orders and invoices via Xero. 51Talk English Philippines, Home-based e-Educator PASIG CITY, PHILIPPINES | JUN 2014 - FEB 2017 To improve the English reading, writing, and speaking skills of Chinese students of diverse ages and backgrounds via Skype or other messengers. Help Chinese students learn English grammar, pronunciation, and conversational skills. Tailor lessons for students whose English-speaking abilities are varied. Must evaluate and record student's performance. Convergys | PayPal, Senior CSR / Trainer MANILA, PHILIPPINES | NOV 2012 - JAN 2014 Provide training and education for new hires regarding product knowledge. Coach them on how they can improve their customer service skills, call handling techniques, tool navigation efficiency, etc. Develop an action plan on the areas for improvement for agents. Provide progress reports for the entire mentoring class. Cascade the reports and the updates to the supervisors and the class. Excellent problem resolution skills and ability to retain organized workflow. Convergys | PayPal, Customer Service Representative MANILA, PHILIPPINES | APR 2011 - NOVEMBER 2012 Responsible for providing unparalleled customer service for PayPal account holders. Discuss and take action on a range of financial and account setup inquiries. Explain payment processes and their transaction history and details. Well-versed in troubleshooting payment problems by providing options or workarounds to make a transaction go through, good probing skills and can consistently maintain a high volume of inbound calling schedule.