Christian Joseph Bernido

Christian Joseph T. Bernido QUEZCON CITY, NCR 1113 |- |- Summary Passionate about delivering outstanding quality and service. Collaborative team member with organizational skills, attention to detail. Delivers accurate work standards. Always ready to take on challenging assignments, help others and achieve expectations. Experience Customer Solutions Sykes Asia Inc. • • • • • September 2022 to Current Mandaluyong City Diffused challenging situations using conflict management techniques. Identified issues, analyzed information and provided solutions to problems. Engaged with customers to better understand needs and deliver excellent service. Thrived in fast-paced environment with energy and enthusiasm. Handled customer concerns and escalated major issues to supervisor. Intern Public Employment and Services Office (PESO) • • • • • August 2021 to September 2021 Quezon City Drafted ordinances and city-programs based on government guidelines, trends and head of department input. Created presentations to deliver lecture material in classroom and online learning environments. Proactively expanded knowledge base by networking with other lectures and researching. Conducted extensive research to gather data for writing papers, proposals, journal articles and books. Attended conferences to learn about new research and present findings. Skills • Fast-paced customer service • Customer trust-building • Financial negotiation • Investigative research • High volume production capability • Excellent communication Education Bachelor of Arts in Political Science Polytechnic University of the Philippines 2022 Sta. Mesa, Manila • Committee Associate of PUP College of Political Science and Public Administration Student Council • Junior Council Officer of PUP College of Political Science and Public Administration Student Council Senior Highschool: Accountancy, Business, and Management Polytechnic University of the Philippines 2018 Sta. Mesa, Manila