Christian John Albarillo

CHRISTIAN ALBARILLO SOCIAL MEDIA MANAGER | VIRTUAL ASSISTANT CONTACT INFO Davao City, Philippines --https://adlibds.wordpress.com live:7a1c746a36356a40 SKILLS Social Media Management Social Media Marketing Administrative Assistance Customer Service Graphic Design PROFESSIONAL SKILLS Self-driven and passionate Open for constructive criticism Ability to work in a fast-paced environment Proven competence in working with others Fair knowledge of computer works Excellent written and verbal communication skills Easily adapt to new equipment/tools and technology Prepared and Resourceful Versatile and multi-skilled Efficient in problem-solving I am a Virtual Assistant for Social Media Marketing and Management. I create engaging posts, manage social media channels, run social media ads & provide monthly reports. ABOUT ME After I graduated from college, I started my career as a call center agent. I have been working in several Business Process Outsourcing companies here in Davao City for about three years. My experience working in the BPO helps me to improve my work ethics, communication, and analytical thinking. After a few years passed, I start running my own small agency to showcase my knowledge and skills in social media management. I help business owners and entrepreneurs with their daily business tasks through digital marketing. I took an online course and apprenticeship program to expand my learnings & experience in social media marketing and management and to become adept in my chosen career. My goal is to provide support to all dedicated and aspiring businesses globally to improve the quality of life and financial stability. EDUCATION UNIVERSITY OF THE IMMACULATE CONCEPTION 2012 - 2017 | BS Hotel and Restaurant Management HOLY CROSS OF DAVAO COLLEGE- | Secondary TRAINING FILIPINO VIRTUAL ASSISTANCE Social Media Management & Marketing Course | 2021 EXPERTISE Social Media Management Social Media Advertising Community Management Monitoring & Monthly Report Social Media Account Creation Social Media Optimization Content Planning & Creation Content Research & Writing Content Scheduling & Posting Search Engine Optimization Business Branding Graphic Design Chatbot Development Lead Generation Appointment Setting Customer Service Administrative Support WORK EXPERIENCE SOCIAL MEDIA MANAGER FILIPINO VIRTUAL ASSISTANCE | 2021 - 2021 Content research and content writing. Create graphic design for social media content. Manage social media platforms like FB, TW, IG, LI & PI. Engage in comments and respond to DM's. Monitor social media growth. Provide weekly and monthly reports. SOCIAL MEDIA MANAGER ADLIB DIGITAL SOLUTIONS | 2020 - Present Create social media graphics Schedule social media content via Hootsuite Engage in comments and respond to DM's Manage social media channels Run social media ad campaigns Create weekly & monthly evaluation reports TOOLS Hootsuite Buffer Creator Studio Ads Manager Ad Library Audience Insight Canva Adobe Photoshop Adobe Illustrator Toggl Skype Zoom Slack Google Spreadsheet Google Docs Google Slides Google Calendar Google Drive Dropbox Calendly Click Up Asana Paypal Dubsado ManyChat Mailchimp Zapier Miro Google Keyword Planner Google Trends Bitly Wordpress Wix SOCIAL MEDIA MANAGER HULMA CUSTOM DESKMATS | 2019 - Present Create social media graphics Schedule social media content via Creator Studio Respond to comments and DM's Mark and process orders Provide customers' tracking number and ETD Develop Chatbot from Manychat to Facebook Group SOCIAL MEDIA MANAGER I-FERN | 2020 - 2021 Create social media graphics Schedule social media content via Creator Studio Respond to comments and DM's Manage Facebook page Develop Chatbot from Manychat to Facebook Group EMAIL/CHAT SUPPORT & CSR CONNECTYS - | 2019 - 2020 Respond to email & chat Answer inbound & do outbound calls Fixing minor errors from customers printed collaterals Offer credits or retention EBAY LISTER & PRODUCT LISTER VA ONLINEJOBS - | 2018 - 2019 Product & competitive research Product lister & title/description optimization Process orders & provide estimated time delivery Provide sales report in spreadsheets HOBBIES Cooking, Baking & Bartending Social Media Networking Reading Blogs & Articles Watching Video Tutorials Training & Self-learning WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE VXI - | 2018 - 2019 Answer inbound and do outbound calls Provide a follow-up call between the restaurant and eater Provide a three-way call between rider and driver Walkthrough drivers & food couriers to the drop off location CUSTOMER SERVICE SALES REPRESENTATIVE IQOR - | 2018 - 2018 Answers inbound calls Process order entry & offer upselling Pitch sale tactics to offer loyalty cards Walkthrough them in signing up and make a purchase CUSTOMER SERVICE REPRESENTATIVE IBEX - | 2017 - 2018 Customer & Technical support Process payment Discuss billing statement Pitch sale tactics for mobile devices