Professional Summary
Detail-oriented TSR with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.
Work History
CSR, 01/2010 to 12/2012
Convergys – Manila, NCR
Worked as a technical service representative in a BPO company under AT&T DSL for 2 years.
Experiences as follows:
Met or exceeded service and quality standards every review period.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Acted professionally and patiently when addressing negative customer feedback.
Managed high call volume with tact and professionalism.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Education
Culinary Arts: Food Industry, 2016
University of St. La Salle – Bacolod, Negros Island Region
Coursework includes: Speech and Communication
Skills
Basic computer skills
Strong written and verbal communicator
DSL Troubleshooting expert
Good communication skills
Complaint resolution
Customer relationship building
