Christian Jess Capanas

Christian Jess C. Capanas - - Administration-Logistics Sales Block 1, Lot 2, Phase 2 Camella Homes, Brgy. Campetic, Palo, Leyte - Philippines CAREER OBJECTIVE Eager to contribute in a collaborative team environment with opportunities for growth and advancement based on performance. Committed to applying my professional skills and dedication to every task, while aligning with a company that values its people, products, and services. WORK EXPERIENCE Feb.2021 - July 2024 Warehouse Operation’s Team Leader 3+ years Sulay, Riyadh, Kingdom of Saudi Arabia EDUCATION- | 4 years B.S - Computer Science - USJ-R Cebu City - Philippines May 2023 | 15-20 hours Diploma - Warehouse Mgmt. - Alison Ireland PERSONAL INFO Age: 43 | Married DOB: 12/12/1981 H: 5'6 | W: 65 kgs. HARD SKILLS Logistics, Warehouse Operation’s & Fleet Management Oracle - Warehouse Management System, ERP and SMACC ORIGIN Apps & Honeywell Handheld EDA51 | Al Haya Medical Co. Monitor and Track Shipments: Ensure timely delivery and address any shipment issues or delays promptly, providing customers with real-time updates, building trust, and fostering long-term relationships. Oversee Daily Logistics Activities: Ensure efficient loading and unloading, adhering to Just-In-Time (JIT) principles, which leads to timely task completion and higher customer satisfaction. Optimize Warehouse Processes & Fleet Operations: Streamline warehouse operations and optimize fleet performance, leading to faster and more reliable deliveries, increasing customer loyalty and satisfaction. Resolve Discrepancies & Improve Accuracy: Collaborate with warehouse staff to address discrepancies and ensure accurate inventory management, offering customers peace of mind that their orders are processed correctly and efficiently. Coordinate with Teams for Problem Resolution: Work closely with RSD/Origin teams to resolve errors, backlogs, and discrepancies swiftly, minimizing disruptions and reinforcing a reliable, dependable service to clients. Leverage Technology: Utilize WMS for seamless inventory management and FMSI for fleet management, ensuring smooth order fulfillment and enhancing customer experience through timely and accurate service. Customer-Centric Issue Resolution: Troubleshoot and resolve any WMS-related or order fulfillment issues with a focus on maintaining high customer satisfaction by keeping them informed and promptly addressing concerns. Ensure Compliance & Safety: Collaborate with fleet, quality, safety, and warehouse teams to meet HSE and SCM standards, ensuring safe handling, which boosts client confidence in your operations. Client Communication & Satisfaction: Liaise with clients and suppliers to ensure their needs are met and address any concerns, making sure that they feel valued and heard, which increases customer retention. Quality Control & Consolidation: Assist in goods consolidation and ensure high quality standards in handling, packaging, and labeling goods to meet client specifications, ensuring repeat business and satisfaction. Staff Development & Training: Lead staff training initiatives and continuous improvements, which directly benefit clients by ensuring that your team is always performing at its highest potential. Efficient Operations During Peak Seasons: Manage peak order periods efficiently, ensuring timely delivery and availability, leading to consistent client satisfaction even during high-demand periods. Cross-Branch Training & Knowledge Sharing: Conduct training sessions at other branches to ensure company-wide consistency in delivering top-tier service that attracts and retains clients. RSD Drug Track & Trace System - SFDA Excel Data Analysis (VLOOKUP, PIVOT & Power B.I Microsoft Suite Applications 365, Excel & Powerpoint I.T Technical Supports KPI's (Key Factor’s Indicator) Graphic Designs (Canva, Freepik) Forklifting SOFT SKILLS Leadership Strategic planning Problem solving Creativity & Innovtion Team-building Analytical and problem-solving skills Nov.2012-Jan 2021 8+ years Corporate Secretary | Riyadh Pharma Sales & Marketing over 180 sales staff (CVS, CNS, OPTHA, CHC, RHEUMA. GULF EXPORT, OTC, TAKAMOL) Report to S & M Director Data Management: Keep an organized, up-to-date database for over 180 Sales & Marketing employees, ensuring timely requisition updates and smooth service delivery for clients. Event & Travel Coordination: Efficiently manage business trips, promotional materials, and meetings, ensuring seamless experiences for both internal teams and clients. Supplier Relations: Negotiate with suppliers (hotels, catering, restaurants) to offer high-quality, cost-effective services that build trust and reliability. Problem-Solving: Ensure quick resolution of requests and communications, enhancing client satisfaction with timely responses. ACHIEVEMENTS / AWARDS Global Event Support: Contribute to successful international events and meetings, leveraging travel experience to meet client expectations. Professional Communication: Handle all calls, emails, and documents efficiently, strengthening client relationships with clear and timely updates. Logistics & Shipments: Oversee domestic and international deliveries to ensure clients receive products and services on time. Team Coordination: Organize meetings and travel arrangements, fostering smooth collaboration and client-focused results. 1st Quarter Year 2024 | Al Haya Medical Co. Employee of the month as Best Team Leader 2nd Quarter Year 2023 | Al Haya Medical Co. Employee of the month as Best Team Leader Year End 2022 | Al Haya Medical Co. Top performer all branches KSA (Logistics Fleet Dept.) Jul.2011-Jul 2012 - 96% for appraisal evaluation Year 2021 2nd Qrter | Al Haya Medical Co. Product Specialist | Abdulhamid AlMubarak Trading Company Shifa, Riyadh, Kingdom of Saudi Arabia Product Promotion & Sampling: Actively promote products, provide samples, and collect RFQs to ensure client needs are met and exceeded. Sales & Logistics Management: Oversee sales forecasts, tender submissions, and logistics, ensuring seamless execution and timely delivery. Relationship Building: Develop strong relationships with stakeholders, collaborating effectively to streamline sales and logistics processes. Performance Monitoring: Track sales performance, providing valuable insights to help meet and exceed targets. Client Satisfaction & Compliance: Address client feedback promptly, ensuring full compliance with industry regulations for optimal service delivery. Made project ideas called Distribution Rack installed and followed other branches for the project TRAININGS March 2021 - ERP Riyadh, Al Haya Medical Co. March 2022 - S.W.O.T Analysis Riyadh, Al Haya Medical Co. March 2023 - Management Skills Riyadh, Al Haya Medical Co. Medical Product Specialist | Jyad Medical Company Apr.2009-Jul.2011 Olaya, Riyadh, Kingdom of Saudi Arabia June 2023 - Kaizen Riyadh, Al Haya Medical Co. July 2023 - Microsoft 365 Riyadh, Al Haya Medical Co. June 2024 - DISC Analysis Riyadh, Al Haya Medical Co. Sales Reporting & Coordination: Report directly to the General Manager, providing timely sales reports and supporting medical professionals with appointments and presentations. Product Promotion & RFQs: Promote and sell products, provide samples, and collect RFQs, ensuring smooth procurement processes and client satisfaction. Competitor & Market Insights: Monitor competitor activities, track sales forecasts, and provide insights to stay ahead of the market. Team Development: Train and mentor newly hired representatives, ensuring they deliver quality service and contribute to team success. Tender & Registration Support: Assist the sales team with tender submissions and MDIL device registrations to ensure smooth product introductions. Logistics & Order Management: Oversee logistics for goods delivery, ensuring timely fulfillment and client satisfaction. Feb 2025 - Freight Courses 101 Manila, Philippines (Online) Mar 2025 - Quickbooks - QBO Manila, Philippines (Online) Mar 2025 - Ecommerce Shopify/Amazon Manila, Philippines (Online) CERTIFICATES May 2023 - Supply Chain Mgmt. Great Learning (Online) May 2023 - Logistic Mgmt. Great Learning (Online) June 2023 - Project Management Essentials Management and Strategy Institute (Online) June 2023 - Digital Marketing Google (Online) June 2023 - Lean Six Sigma White Belt Certified (L.S.S.W.B.C) Management and Strategy Institute (Online) June 2023 - Inventory Mgmt. Hewlett Packard (HP Life) (Online) Nov.2006-Nov.2008 Secretary | True Quality Medical Services Co.Ltd. King Fahad Road, Riyadh, Kingdom of Saudi Arabia Executive Reporting & Coordination: Report directly to the President and Managers, handling incoming communications, tenders, bids, quotations, and invoices for public and private healthcare clients. Sales & Account Management: Prepare sales and account reports using ERP, process financial transactions, and create compelling marketing materials and presentations. Travel & Event Coordination: Arrange complex travel itineraries, meetings, and accommodations, ensuring efficient logistics through MS Outlook & Calendar Planner. Sales Team Support: Facilitate sales team workflows, assist in meeting sales targets, and contribute to team success with effective coordination. Logistics & Supplier Management: Monitor and update project timelines, suppliers, and shipments for domestic and international transactions, ensuring timely deliveries through global couriers. Marketing & Product Launches: Support the execution of marketing programs, product launches, and provide guidance to junior staff. Document Control & Tender Analysis: Oversee document control processes, ensure proper tracking and auditing of documents, and analyze rates to ensure competitive success in tenders. REFERENCE RANDEL A. MICUBO Publisher, AbbVie - Singapore Phone: -