Christian Jay Ladion

CHRISTIAN JAY LADION - ·-Lapu-lapu City, Cebu Philippines 6015 WORK EXPERIENCE Corporate Travel Expert July 2024 - Feb 2025 Enshored Inc. Managed corporate travel arrangements, including booking flights, accommodations, and car rentals for executives and employees, ensuring adherence to company travel policies. Provided expert advice to clients on optimizing their travel schedules, minimizing downtime, and maximizing productivity during business trips. Developed and maintained long-term relationships with corporate clients, handling travel logistics, resolving issues, and ensuring a high level of client satisfaction. Acted as the point of contact for clients regarding changes in travel plans, delays, and other issues that arose during travel, ensuring timely resolutions. Customer Service Representative (chat) Feb 2023 - Jul 2024 Teleperformance Philippines Managed live chat interactions with customers, providing timely and accurate responses to inquiries regarding products, orders, and policies. Assisted customers in navigating the online store, enhancing user experience and promoting special offers. Handled escalated issues effectively, ensuring resolution in line with company policies. Collaborated with cross-functional teams to escalate and resolve complex customer issues efficiently, resulting in reduced resolution times. Corporate Travel Consultant (chat) Oct 2022 - Feb 2023 Teleperformance Philippines Assisted clients in planning and booking travel arrangements through live chat, including flights, accommodations, and transportation services. Resolved customer inquiries and issues related to booking, cancellations, and changes in a timely manner, ensuring compliance with company policies. Maintained up-to-date knowledge of travel regulations, fare structures, and deal promotions to provide accurate information and options to clients. Collaborated with travel suppliers and partners to offer competitive pricing and exclusive offers to customers. June 2021 - Oct 2022 Travel Customer Service Teleperformance Philippines Provide personalized travel consultation and itinerary planning for card members, ensuring exceptional service and satisfaction. Maintain up-to-date knowledge of travel trends, destinations, and industry regulations to offer informed recommendations. Resolve any travel-related issues or emergencies promptly and efficiently, ensuring a seamless experience for card members. Research and book flights, accommodations, transportation, and activities, leveraging exclusive partnerships and benefits for card members. Amazon Customer Service Concentrix Daksh Services Philippines Oct 2018- June 2021 Customer Support Specialist: Dynamic Amazon Customer Service Associate skilled in assisting customers via phone, chat, and email. Expertly resolved inquiries, provided product information, processed orders, and managed returns with efficiency. Technical Proficiency: Proficient in utilizing Amazon's internal systems to navigate accounts, track shipments, and troubleshoot issues, ensuring timely resolutions. Exceptional Communication: Demonstrated exceptional communication and active listening skills, maintaining a friendly and professional demeanor while handling high call volumes. Problem-Solving Expert: Strong problem-solving abilities to address customer concerns proactively, enhancing customer satisfaction and loyalty. EDUCATION Graduate of Computer Hardware Support with Network Administration Datamex Institure of Computer Technology PROFESSIONAL SKILLS Excellent attention to detail and organizational skills Knowledgeable in GDS tools such as Amadeus, Sabre and Farelogix Knowledgeable of Basic airline terms Trained for Amadeus Cars and Hotel Proficient in Microsoft office (word, excel, outlook) Strong problem-solving and analytical skills Ability to work in a fast-paced environment with multiple priorities Ability to adapt to changing situations