Christian Jay Banggo

CHRISTIAN JAY BANGGO Results-Driven E-Commerce Virtual Assistant and Operations Specialist PROFESSIONAL SUMMARY A detail-oriented and results-driven E-commerce Virtual Assistant with proven experience in managing product data, customer service, and operational workflows across platforms like Shopify and Amazon. Proficient in data entry, product listing optimization, order fulfillment, and CRM management, ensuring accuracy and efficiency in every step of the online sales process. Proficient in Google Sheets, Microsoft Excel, and SAP CRM, with a strong ability to analyze performance data and support business growth. Recognized for delivering reliable virtual support that keeps operations smooth, data organized, and customers satisfied. CORE COMPETENCIES E-commerce Operations Management Reporting & Data Analysis (Excel, Google (Shopify, Amazon) Sheets) Amazon Seller Central & Listing Optimization Email & Chat Communication Shopify Product Management & Backend Spreadsheet Automation (Excel/Sheets Navigation Formulas) Product Data Entry & Listing Optimization CRM Management (SAP CRM) Order Processing & Fulfillment Tracking Customer Service & After-Sales Support Data Accuracy & Quality Control Inventory Monitoring & Stock Reconciliation Process Documentation & Workflow Coordination PROFESSIONAL EXPERIENCE 2025 - Present SHOPIFY STORE PRODUCT RESEARCHER AND LISTER Efficiently list 30+ products per shift with accurate details, optimized titles, and proper categorization. Skilled at sourcing trending and high-potential winning products from 1688.com, Taobao, and other supplier platforms. Create clean, visually appealing Canva graphics for product images, ads, and store visuals. Use ChatGPT and other AI tools (Gemini, etc.) to generate SEO-friendly product descriptions, improve product discoverability, and enhance conversion rates. Maintain organized Google Sheets and Excel trackers for product listings, pricing updates, variants, and supplier information. Perform basic competitor analysis to refine pricing, title structure, and product positioning. Ensure accurate Shopify inventory setup, including variants, attributes, pricing, and collections management. Collaborate with the team to maintain consistent store branding, product quality, and smooth workflow. 2021 - 2025 SALES REPRESENTATIVE GINEBRA SAN MIGUEL, Delivered data-driven sales and customer support, managing over 600+ retail and distribution accounts with accuracy and professionalism. Handled product data entry, inventory tracking, and order documentation, ensuring smooth processing and timely fulfillment. Maintained accurate client records using CRM tools to enhance account visibility and engagement tracking. Generated sales and performance reports in Excel, supporting forecasting and sales strategy optimization. Collaborated with logistics and marketing teams to align order processing and promotional activities, improving operational efficiency. Consistently recognized as Top Sales Performer for exceeding targets and maintaining customer satisfaction. INC. 2019 - 2021 BRIA HOMES, INC. 2018 - 2019 KCC PROPERTY HOLDINGS, INC. ADMINISTRATIVE STAFF Managed and organized sales documentation, contracts, and lead databases to ensure accurate and up-to-date information. Provided administrative and e-commerce support, preparing listings, reports, and inventory records aligned with company standards. Supported internal teams with data entry, reporting, and customer inquiries, ensuring a smooth flow of information and client communication. Improved reporting accuracy by 25% through optimized Excel templates and data validation processes. Utilized CRM systems and digital filing tools to maintain efficient tracking of leads and transactions. DATA ANALYST Used Excel, Google Sheets, SQL, and SAP CRM to analyze data, build dashboards, and generate daily, weekly, and monthly reports. Improved data accuracy by implementing optimized collection systems and automated reporting tools. Extracted data from primary and secondary sources to maintain up-to-date internal databases. Collaborated with cross-functional teams to implement data-driven improvements in sales and marketing operations. ACHIEVEMENTS Top Sales Achiever – South Mindanao Recognized for consistently exceeding monthly sales targets for 3 consecutive years. Successfully closed a high-volume wholesale account averaging 400–500 cases/month. CERTIFICATIONS & LICENSES Career Service Professional Eligibility, Civil Service Commission Career Service Sub-Professional Eligibility, Civil Service Commission Professional Driver’s License DL Codes: A, A1, B, B1, B2, C Google - Foundations: Data, Data, Everywhere; DICT - Essential Skills in General Virtual Assistance. EDUCATION 2013 - 2018 MINDANAO STATE UNIVERSITY Bachelor of Science in Business Administration major in Entrepreneurial Marketing GPA: 1.97 Conducted a Marketing Research Project focused on online consumer behavior and product listing optimization for small retail enterprises, gaining practical experience in data gathering, analysis, and presentation using Excel and Google Sheets.