Christian James Balines Rodriguez

CJ Rodriguez Customer Service Specialist/Virtual Assistant Customer care professional with a proven knack for solving tough issues, building strong client relationships, and delivering results. Skilled in CRM tools, handling high-volume support, and thriving in fast-paced, team-focused environments. - WORK EXPERIENCE - Manggahan, Pasig, Philippines SKILLS Customer Care Specialist/Freelancer Epicwirx Answering Services • Advanced skills in CRM 05/2024 - Present, Order Processing • Intermediate skills in Excel Complaint Handling Billing Achievements/Tasks Managed sales conversions, customer account-related services, billing, and other duties to surpass customer expectations Utilized CRM tools to streamline customer interactions and improve service delivery • Teamwork and leadership • Fast learner with ability to work under pressure • Effective time management and communication skills Quality Analyst/Auditor Nearsol Philippines 08/2023 - 04/2024, Achievements/Tasks Analyzed data to identify patterns and behaviors that drive business success Collaborated with clients and operations team to provide insights through call evaluations and fraud detection Trained and developed employees to deliver excellent customer service Customer Service Representative Nearsol Philippines 05/2023 - 08/2023, Achievements/Tasks Delivered outbound calls to measure customer satisfaction with service provided by accredited third-party repair shops Attended client call-outs and special tasks to gather specific information relevant to customers Customer Service Representative Nearsol Philippines 08/2021 - 08/2022, Achievements/Tasks Established outbound calls to customers of a leading technological brand to achieve customer satisfaction Attended client call-outs and special tasks to gather specific information relevant to customers Customer Service Representative Acquire-Shore Philippines 04/2019 - 06/2020, Achievements/Tasks Delivered outbound calls to measure customer satisfaction with the service provided by accredited third-party repair shops locally EDUCATION Senior High School Mary Help of Christians College – Salesians Sister Inc 03/2016 - 03/2018, Courses Graduate of Science, Technology, Engineering, Mathematics (STEM) Alfonso Yuchenco National Award for Discipline College Laguna State Polytechnic University (February 2021 – July 2023) 02/2021 - 06/2023, Courses BS Biology student with academic achievements, including Dean's List recognition 1st Year College De La Salle University – Dasmariñas 03/2015 - 12/2018, Courses BS Biology INTERESTS Reading light novels with sci fi genre, fantasy and adventure Watching Sci Fi Movies Cooking Problem Solving