Christian Jade Avila

Christian Jade G. Avila - - Address: Blk. 42 Lot 19 Fiesta Communities San Rafael, Tarlac City Professional Experience Support Ninja September 2022 – Present Technical Support Representative Troubleshoot and resolve technical issues in a timely manner, ensuring minimal disruption in customer productivity. Served as Assistant trainer to help the team in project specific trainings. Assist with setup and configuration for customer’s accounts. Documenting support tickets and client request. Asssist the client with back office projucts. Answer’s customers inquiring via email, chat and phone calls. Iqor Philippines October 2018 – August 2022 Mobile Expert/Customer Support Representative – Sprint and T-mobile Assisting customer with payments, phone plans, phone ugrades, phone service and bills disputes. Troubleshooting and resolving issues related to service and phones or tablets in a timely manner. Documenting support tickets Offer sales Sutherland Global ServicesMarch 2015- October 2018 Associate-IT Helpdesk - Lenovo Warranty Support Troubleshooting and resolving issues related to laptop, desktop, tablet, smart devices and the computer offering system in a timely manner,. Create return ticket for the depective products. Create dispatch ticket for the computer that require repair. Follow up and tracking team pending or unresolve tickets. Alta Team Inc. September 2014 to November 2014 Data Encoder Encode product requets from malls and groceries stores. Printing product list for the delivery team. Conduct monthly product inventory for the warehouse. Education AIE College Gapan Bachelor of Information Technology 2012 – 2014 Skills and Competencies Microsoft Office Applicaiton: Word, Excel, Powerpoint, Outlook, Sharepoint, One Drive and Teams. Mobile Device Management: Duo, Microsoft Authenticator and Google Authenticator. ITSM/Ticketing Management System: SAPCRM, Salesforce, Oracle, JIRA, Tawk and Zendesk. Remote Tools: 123Rescue, Team Viewer and Quick Asssist. Virtual Machine/Desktop: Citrix and VMware. Character References Mary Anne Apostol Customer Service Representative Sutherland Global Services Tarlac City - John Lawrence Yamzon Subject Matter Expert Iqor Clark City - I hereby cerify that the above inforrmation is true and correct to the best of my knowledge and belief. Christian Jade G. Avila Applicant