Christian Hartelt

Christian David Hartelt Niño Age: 27 ID :- Address : calle 71 # 116b 82 Engativa, san jose obrero. Bogotá–Colombia Phone Number :- Email:-Driver's license:- - Category C2 PROFILE I am a 27-year-old professional with a strong background in customer service, sales, and virtual assistance. I thrive in dynamic environments and am passionate about utilizing my skills to provide excellent service and contribute to company success. I am fluent in English and am quick to adapt to new tasks and software, always ensuring high-quality performance. Whether answering customer inquiries or resolving issues, I am committed to delivering results. EDUCATION Year : 2015 Bogotá - Colombia Academic High School Diploma Institute Tomás Moro LANGUAGES * English: Intermediate (B2+), fluent in conversational English and able to provide excellent customer service in English, adapting quickly to diverse communication settings. Proficient in: Microsoft Office, Excel, Word, PowerPoint, CRM, Customer Central, Opus, Telegence, RIO, Solix, Canva. *Microsoft Office Suite (Excel, Word, PowerPoint): Advanced skills in creating detailed reports, presentations, and managing complex data. *CRM Systems: Experienced in platforms like Customer Central, Opus, and Zendesk for managing client relationships and improving customer satisfaction. *Data Management Tools: Skilled in Telegence, RIO, and Solix for efficient data processing and reporting. *Design Tools: Proficient in Canva for creating professional graphics and marketing materials. WORK EXPERIENCE *July 2020 – August 2020 Company: Contact Group Position: Sales Agent for Avantel Campaign Direct Supervisor: Diego Vargas Phone:- *May 16, 2023 – December 28, 2023 Company: Concentrix CVG Tax ID:- (Bilingual Campaign AT&T) Position: Customer Service Advisor I – Sales Immediate Supervisor: Brandon Cardenas Phone:- Email:-Responsibilities: Handled a high volume of inbound customer inquiries in both English and Spanish, maintaining a customer satisfaction rate of over 95%. Provided troubleshooting and technical support, leading to a 20% improvement in customer retention. • • • • • Customer retention and loyalty Assistance in technical support Billing adjustment and knowledge Cancellation and modification Customer service, Spanish/English. *February 1, 2024 - December 13, 2024 Company: D.S SOLUTIONS / Hired Experts Position: Bilingual Customer Service Consultant / Zendesk Immediate Supervisor: Nestor Pascagaza Phone: - Email:-Responsibilities: Provided bilingual customer service (English and Spanish) via Zendesk, managing user inquiries and troubleshooting issues. Ensured timely payment scheduling and billing adjustments, contributing to a 15% increase in customer satisfaction. Utilized financial tools for payment processing and guided clients through virtual support, resulting in a 10% improvement in customer retention. • • • • • • Providing customer service in English Scheduling payments Offering virtual user support and guidance Utilizing financial tools Managing billing information and making adjustments Modifying Excel documents WORK REFERENCES Fabián Benavides Company: ASAP (Bogotá - Colombia) Position: Driver Phone:- William Eduardo Velazquez Company: Lecico SA (Bogotá – Colombia) Position: Commercial Manager Phone:- Cristian Diaz Company: Concentrix (Bogotá – Colombia) Position: Team Leader, Customer Service Phone:- PERSONAL REFERENCES Óscar Ramírez Relationship: Neighbor (Bogotá - Colombia) Occupation: Electrical Technician Phone:- Damián Ríos Relationship: Cousin (Bogotá – Colombia) Occupation: Systems Engineer Phone:- Joha Harol Buitrago Relationship: Cousin (Bogotá – Colombia) Occupation: Automotive Mechanic Phone:-