Christian Dave E. Santos
Address: Brgy. Navaro, General Trias, Cavite
Contact number: -
Email Address:-
Objective:
To develop enough skills in a particular field to qualify for a position managing professionals with the
same skill set.
Skills and Training:
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TrainedSix Sigma Certifications - Yellow Belt
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Trained –
Coaching and Feedback
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Certified –
Communications Skills Assessment
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Intermediate Level –
Microsoft Excel, PowerPoint and Word
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Basic Knowledge Google Data Studio
Structured Query Language (SQL)
Microsoft Power BI
HTML and CSS
Python
Education
June 2002 – April 2006
Rizal Technological University
Bachelor of Science in Industrial Psychology - Academic Scholar
Experiences:
September 2022 - December 2023
GO2
Voxie-Victra - Teammate/Data Analyst
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Assist in creating customer campaigns and segments for Victra Wireless's daily
messaging using the Voxie Marketing App.
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Pull data from the database and create a file for data import using Cyberduck
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Pull data from the database and create files for weekly and monthly uploads.
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Provides data visualization on random data analytics.
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Assist other end-to-end daily, weekly, and monthly data requests.
January 2021 – February 2022
Satori Continuum Inc.
Analytics Team – Data Analyst
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Review, monitor and analyze analytics and trends that would help improve revenue,
cost and customer engagement.
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Provide root cause analysis and action plan for continuous improvement
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Create Google Data Studio for data visualization
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Learn and analyze Big Query through SQL to automate data collection and improve
Google Data Studio reporting.
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Provides daily, weekly and monthly reports.
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Actively participate in conference calls with the client.
April 2018 – November 2019
Sykes Asia Inc.
Operations Management Desk (OMD - Workforce) – Reports Analyst II
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Regularly monitor and review schedules based on client-defined targets to meet
staffing requirements
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Provides daily, weekly and monthly reports to clients.
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Actively participate in conference calls with the client. Present concerns/issues/trends
that affect the center's quality, staffing and schedule performance
●
Maintain records and analyze trends of the various Client-defined staffing and
schedule parameters.
●
Provide root cause analysis and action plan for continuous improvement
April 2016 – October 2017
Sykes Asia Inc.
Operations Management Desk (OMD - Workforce) – Team Lead
•
Regularly monitor and review schedules based on client-defined targets to meet
staffing requirements
•
Coach OMD Analyst to ensure staffing adherence and staffing service effectiveness.
•
Define the staffing and scheduling parameters to Operations and agents and define
the scope of improvisation.
•
Actively participate in conference calls with the client. Present concerns/issues/trends
that affect the center's quality, staffing and schedule performance
•
Conduct training, training needs and process roll-out to ensure client's quality
requirements are achieved
•
Maintain records and analyze trends of the various Client-defined staffing and
schedule parameters.
•
Provide root cause analysis and action plan for continuous improvement
July 2014 – April 2016
Quality Assurance Analyst II – AT&T Mobility Consumer Prepaid
Sykes Asia Inc.
June 2014 – July 2014
Quality Assurance Analyst II – Westpac & St. George Bank/Konica Minolta
Sykes Asia Inc.
June 2013 – December 2013
Team Lead – Sprint Operations
IBM Global Process Services, Inc.
July 2011 to June 2013
Lead – Quality Analyst – Sprint Operations
IBM Global Process Services, Inc.
August 2008 to July 2011
Customer Service Representative – Sprint Operations
IBM Global Process Services, Inc.
